Dairy Queen Grill & Chill

3.0
467 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
5295 US Hwy 280 S, Birmingham, AL
35242-5315, United States

Hours

Reviews

3.0
467 reviews
5 stars
148
4 stars
64
3 stars
60
2 stars
39
1 star
156

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences of poor customer service and long wait times.

Operational Issues

The location often had problems with being closed during posted hours, running out of ice cream, and disorganization in fulfilling orders.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold, poorly prepared items and incorrect orders.

Staffing Problems

Many reviews indicated that the location was frequently understaffed, leading to delays and a lack of attention to customer needs.

Positive Experiences

A few customers praised individual staff members for their excellent service, highlighting that good experiences were possible despite the overall negative feedback.
  • BM
    Brittain Mitchell
    Sep 3, 2025
    3.0
    It was extremely extremely extremely extremely slow and it was just really bad for business, there wasn't a single soul in there nobody come through the drive-thru, that's good there for 5 minutes before anybody ever even said hello, because everybody was in the back they were drinks on the counter like they just said it down while they were working, just because nobody goes there. It really needs to be shut down
  • SC
    Shir Carson
    Aug 9, 2025
    5.0
    Christina/Christine and Kay-Kay, hope I spell their names right! Were AMAZING! The drive through service surburb. One of the persons in the car could not make up their mind. Kay-Kay walked them through the menu and helped to finalize the order. She was patient and actively listened to make sure the order was what they wanted. Best service EVER! Her manager was equally as nice and pleasant. That made the food even taste better. Ordered 2 of the $7 specials: 3 Chicken nuggets and the other the cheeseburger. The food was freshly cooked and we ordes a chili dog combo. Will be back for sure.
  • SC
    Stephanie Chamblee
    Aug 7, 2025
    1.0
    I pulled up and placed my order for a medium ice cream cone, dipped. The woman didn't repeat my order or give me my total. She said pull around. Upon pulling around, the drive thru window was blocked by a parked car. After a moment the car pulled forward just enough for me to reach the window. The woman opens the window and tells me a total with a very small, poorly dipped cone in her hand. I said, "ma'am, is that a medium?" She slammed the door, opened it back up with a higher price and the same cone in her hand. Since she didn't answer my question before, I asked again, "is that a medium?" This woman immediately responds with, "Imma fix it! We all make mistakes. I'm just a human. I must have misunderstood you!" Here's the deal, I would have just purchased the smaller one at a lesser price rather than have her remake it, but she didnt respond when I asked the size the first time. Her tone and body language were very confrontational. She proceeds to hand me a cone, the right size, but it was sideways on the cone, only partially dipped, and had wet dip on it, dripping down. On highway 280, in the dead of summer, (without AC,) the last thing I had time for was an ice cream mess everywhere. I would have appreciated a decent response when I inquired about the first cone. Or even better if she had just repeated my order back and given me my total at the box, before I pulled around and had to wait on what appeared to be a personal visit blocking the windows, not a customer.
  • RR
    Rachel
    Jul 29, 2025
    5.0
    Always great. My favorite is the Heath bar cupfection
  • JW
    Jeremy Weber
    Jul 28, 2025
    1.0
    3 pm on a Saturday, July 26 2025, and locked up with no signs. The 2 previous times there was no ice cream. No ice cream at Dairy Queen. This place needs new ownership or needs to close its doors permanently and take down the DQ sign

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the main food items offered at Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQCakes.com ice cream cakes.

What are the daily operating hours of Dairy Queen Grill & Chill?

The restaurant is open every day from 10:30 AM to 9:30 PM.