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Dairy Queen Grill & Chill

3.7
(882 reviews)

Business Details

4500 Overton Rd, Birmingham, AL
35210-3842, United States
(205) 956-3621
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
4500 Overton Rd, Birmingham, AL
35210-3842, United States

Hours

Reviews

3.7
882 reviews
5 stars
379
4 stars
176
3 stars
116
2 stars
65
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers praised friendly staff, while others reported rude or unhelpful interactions.

Food Quality

Food quality is inconsistent; while some customers enjoyed their meals, others reported issues with incorrect orders and unsatisfactory food.

Cleanliness

The restaurant is generally noted for being clean, with several reviews highlighting the cleanliness of the dining area and restrooms.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect preparations.

Operational Issues

Customers reported problems with service speed and operational hours, including being turned away before closing time and long wait times.
  • KG
    Kady Gray
    Jan 31, 2026
    5.0
    I called this location tonight with a question and Cortland went above and beyond over the phone. I came in later that night and he was just as nice in person. You just don’t get that kind of customer service these days. Thanks, Cortland!
  • LA
    Lettzy M. Villa Acosta
    Jan 23, 2026
    1.0
    “Ordered” an ice cream cake, drove up only for the employee to be completely unaware of any cake. Clocked out employee “thought” they had it. Makes sense why this place has the ratings it does.
  • TD
    Tammie Docekal
    Jan 3, 2026
    3.0
    Got it absolutely delicious onion ring bacon cheeseburger at $4 it was absolutely delicious
  • JJ
    Jeff Jones
    Dec 8, 2025
    5.0
    Very Good pastries
  • ZF
    Zachary Fried
    Nov 30, 2025
    1.0
    Add another one star review to the board. Placed a mobile order and arrived to no food being ready. In fact, they did not have record of my order at all. I showed them the app and email confirmation showing the order, which was met with skepticism from the employee. I went through that for 5 minutes while she was on the phone with her boss at which time she said that I could wait in my car while they check another system. If you’re looking for convenience and fast food, then I hope you have better luck than me.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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