Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
912 reviews
5 stars
398
4 stars
183
3 stars
116
2 stars
70
1 star
145
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, disorganization, and rude staff interactions, leading to a frustrating experience.
Food Quality
While some customers enjoyed the food, there were multiple complaints about incorrect orders, cold food, and unsatisfactory meal preparation.
Cleanliness
The restaurant was frequently noted for its cleanliness, with many customers appreciating the well-maintained facilities.
Positive Experiences
Despite the negative feedback, several reviews highlighted friendly staff and enjoyable food, particularly ice cream treats.
Management Concerns
Several reviews mentioned poor management practices, including inadequate staff training and handling of customer complaints.
- TWThomas Wright3 days ago5.0Loved this place
- CTCHRISTOPHER TOMPKINSNov 7, 20254.0I had a large Oreo blizzard today and it was fire
- LBLydia BohannonOct 1, 20251.0Said they were open until 10:30...THE PLACE WAS DEAD AT 10:18!!!!! huge disappointment. drove 20 min for a sweet treat. had the hardest day and just wanted something to make us feel good. MAD
- BRBessie Hunter RodgersSep 19, 20253.0Ordered online and my order was not ready the manager looked over me. Then I got my food and items was missing and prepared wrong. The guy that filled the order seemed confused and rushed it took almost 45 minutes. Sad
- AMAaron ManvilleSep 19, 20251.0Out of all the Dairy Queen’s this has got to be the worst one I’ve been to this location multiple times as both a customer and food delivery service driver the service is slow the employees seem very disorganized always asking me to pay when I’m picking up food ordered through a third party vendor for delivery 09/18/25 I was doing door dash I pulled up and was told to wait for what ever reason then the employee after a good 5 minutes finally said can I take your order when I got to the window the employee wouldn’t hand me the order till I confirmed the order as picked which required a photo , they just sat the food in the drive through window where I had to lean so far out of my car window to get an acceptable photo for door dash that I ended up dropping my phone shattering the screen protector which was $40 and severely damaging the case another $40+, i understand the need to have delivery drivers confirm the order but the employee could held the bag closer for the photo to avoid this incident and it didn’t help with employee adding insult to injury by saying good thing your phone was in case , like ok don’t ask if my still works or if I need to use the store phone to call door dash and cancel the order cause my phone might be broken
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats can I expect at Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and chicken strip baskets in a classic fast-food setting.
What are the opening hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on public holidays like Thanksgiving and Christmas?
No, the restaurant is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location features a drive-thru for convenient ordering and pickup.
Are there facilities available for families and children at the Dairy Queen Grill & Chill?
Yes, the restaurant is family-friendly with amenities including booster seats, high chairs, outdoor seating, restrooms, and it's wheelchair accessible.
Can I order food online or via a mobile app for pickup at Dairy Queen Grill & Chill?
Yes, you can order online through their official order page or download their mobile app for exclusive deals and mobile ordering.
Does Dairy Queen Grill & Chill provide free WiFi for customers?
Yes, the location offers free WiFi to its customers.
What are some nearby places I can visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Alabama Veterans Memorial Park and Mountain Brook Sports Park where you can enjoy outdoor activities before or after your meal.
Are there other dining options close to Dairy Queen Grill & Chill?
Yes, nearby restaurants include Billy's Bar & Grill, Taziki's Mediterranean Cafe, and Slice if you're looking for additional dining experiences in the area.
What nearby fitness and personal care facilities are close to Dairy Queen Grill & Chill?
You can visit Anytime Fitness gym, Paris Hair Salon, Hollywood Tans tanning salon, and La Bella Skin & Wellness spa near Dairy Queen Grill & Chill for fitness and personal care needs.