Business Details
About
Mexican Restaurant
Chipotle Trussville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,348 reviews
5 stars
622
4 stars
312
3 stars
133
2 stars
80
1 star
201
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including stale chips, undercooked rice, and dry meats.
Customer Service
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and a lack of responsiveness to customer complaints.
Cleanliness
The restaurant was often described as dirty, with unclean tables and trash issues, leading to negative dining experiences.
Operational Issues
Customers noted frequent shortages of key ingredients, early closures, and slow service, particularly during peak hours.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service at certain times, indicating potential for improvement.
- JRJonny Ramone3 days ago1.0The staff here are racist. I walked in to pick up an order which turned out to be ready waiting on the counter. I told the girl the name I was waiting on. She proceeded to ignore me and help four Black people that walked up and gave them their order no problem I had to wait until the white man came to check on my order. Sad and pathetic to see racism. Still alive in 2025 the fatigue is real.
- MTMichael T6 days ago1.0Horrible!!!! I got more chicken when I ordered a single serving of chicken then when I ordered double chicken
- CJCharles JonesNov 12, 20251.0Terrible customer service on certain shifts , stingy with food and they will allow customers to diminish your character in front of them NEVER GOING HERE AGAIN
- DMDavid MilesNov 11, 20254.0It's chipotle. Eating area was not clean.
- DHDaWoyne HillOct 30, 20252.0This place never has anything. I normally go in just to look at the quality before I order. The last visit it looked promising but I was going to try the new chimichurri and they NEVER have it. Or the vinaigrette. The meats are always dry and cold as well. I asked for some of the condiments on the side instead of in the actual bowl and they charged me for every item I wanted on the side which doesn't make sense bc they put them in the bowl for FREE. So why should I pay just bc I don't want to put them in the bowl to make the cold meat even colder? I think the lady was just annoyed that I asked for them on the side. They could do better. A LOT better. Even witnessed an employee cursing under his breathe bc the guy in front of me asked for something extra. Not the best experience. Not the best food here. Which is disappointing.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Trussville offer?
Chipotle Trussville offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
What are the opening hours for Chipotle Mexican Grill on weekdays?
Chipotle in Trussville is open from 11:00 AM to 11:00 PM Monday through Friday.
Does Chipotle Trussville offer online ordering and delivery services?
Yes, Chipotle Trussville offers both online orders via their website and app, as well as in-store pickup and delivery options.
How can I contact Chipotle Mexican Grill in Trussville?
You can reach Chipotle Trussville by phone at +1 205-655-3734 or via email at AL.2894.Trussville@chipotle.com.
Where is Chipotle Mexican Grill located in Trussville?
The restaurant is located at 3220 Morrow Rd, Jefferson, Birmingham, AL 35235, USA.
What are some nearby restaurants to Chipotle Mexican Grill in Trussville?
Nearby dining options include El Compa Taco Truck for Mexican food, McDonald's, Burger King for fast food, Red Lobster for seafood, Hooters for American cuisine, China Palace Restaurant for Chinese food, and Logan's Roadhouse for barbecue and steakhouse fare.
Are there any nearby hotels close to Chipotle Mexican Grill in Trussville?
Yes, guests can find the Hampton Inn Birmingham/Trussville and Hampton by Hilton hotels nearby.
What nearby stores could I visit along with Chipotle for supplements or vitamins?
The Vitamin Shoppe and another store called Vitamin Shoppe are located near Chipotle if you're interested in vitamins and supplements.
Does Chipotle Mexican Grill support sustainable and ethical food sourcing practices?
Yes, Chipotle prioritizes 'Food with Integrity' standards by sourcing ingredients from farms that adhere to humane and sustainable practices, using only 53 real ingredients without artificial colors, flavors, or preservatives.
What payment and catering services are available at Chipotle Mexican Grill in Trussville?
Chipotle offers catering services and accepts credit cards and gift cards for your convenience.