Chipotle Mexican Grill

3.4
1345 reviews
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Business Details

300 20th St S, Birmingham, AL
35233, United States
(205) 326-8572
https://locations.chipotle.com/al/birmingham/300-20th-st-s?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2642
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About

Mexican Restaurant
Chipotle UAB Birmingham is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
300 20th St S, Birmingham, AL
35233, United States

Hours

Reviews

3.4
1,345 reviews
5 stars
554
4 stars
249
3 stars
120
2 stars
79
1 star
343

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked rice, cold food, and small portion sizes.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, slow service, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean dining areas and unsanitary conditions.

Availability

Customers frequently mentioned that the location was often out of key menu items and had issues with drink machines.
  • L3
    LuckyChance 321
    4 days ago
    1.0
    The chicken was so salty my lips swoll up!!! Went back to get a refund the cook and the girl who makes the to go orders were laughing about it they thought it was funny
  • CM
    Ciara Mitchell
    5 days ago
    2.0
    Staff not friendly, ran out of chips, I found hair in my food
  • TM
    Tamika Mcgee
    5 days ago
    1.0
    did not prepare my order as request. also my food looked as if someone ha already eaten some of it .Will never order from them again. Opened the container was so mad took a quick picture and chucked it into the garbage.
  • AT
    anastasia travis
    6 days ago
    1.0
    This place is very dirty. The kitchen and bathroom were disgusting!! The staff are rude except one young kid that looks like he does everything. Obviously, by the reviews everyone has the same opinion but looks like corporate isn't going to do anything about it.
  • NB
    Natalie Brasher
    Dec 7, 2025
    2.0
    My husband and I split a carne asada burrito. The carne asada is not advertised as well done but ours was well done, super chewy and cold. The rice was not cooked all the way so it was hard and crunchy. And the tortilla was not cooked all the way so it was hard to chew and very doughy. The inside of the restaurant was clean but the soda fountains are all down. The staff was very nice, and I've had much better Chipotle burritos, but maybe Chipotle is just falling off or this location doesn't prep correctly.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at UAB Birmingham serve?

Chipotle offers customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 300 20th St S in Birmingham?

Chipotle is open from 10:45 AM to 11:00 PM Monday through Saturday, and from 11:00 AM to 11:00 PM on Sundays.