Customer experiences with service are mixed; while some staff members are praised for their friendliness and efficiency, others are criticized for poor attitudes and lack of attentiveness.
Cleanliness
Multiple reviews highlight issues with cleanliness, including dirty tables and sticky floors, which detracts from the dining experience.
Food Quality
The food is generally well-received, with many customers enjoying the freshness and flavor, though there are complaints about incorrect orders and occasionally poor food preparation.
Order Accuracy
Several customers reported issues with order accuracy, including missing items and incorrect dishes, leading to frustration and disappointment.
TT
testoftime
Dec 6, 2025
1.0
We usually receive great service and food from this location, however today my husband and I visited to have lunch but were totally ignored by the staff while we stood in line to place our orders. I’m totally disappointed and will take my money and appetite to another establishment where my presence is appreciated.
MJ
Mike James
Dec 4, 2025
5.0
I love Cava, they have great options for getting in my calories and eating healthy. Chipotlay(lol) ain't got nothing on Cava!
AH
April Hatcher
Nov 30, 2025
1.0
I hate that I ever walked into this location and spent a dime. The dinning area is nasty, tables dirty, trash on the floor, and drink machine area is sticky with spilled drink/juice. This was my 2nd visit actually. Both times was pretty much vacant. So no reason for the restaurant to be dirty since it was not busy. The young ladies behind the counter had the worst attitudes and lack of customer service. The meats were low and the guy came from the kitchen and refilled the meat from plastic bags!!!!! I had no business knowing that the meat comes from bags and not cooked fresh. I will drive to Hoover location from now on. The management needs to be replaced so that there can be some order, cleanliness, and decorum.
MD
Michael Dombrowski
Nov 28, 2025
2.0
Perhaps this is a one off. We arrived to an almost empty store with unfortunately Uber eat orders making a chaotic environment. We ended up with the completely wrong bowl. It went like this: what would you like, I'll take a Greek bowl, 5 minutes later after 4 carry-outs inserted they ask what would you like again. Well we ordered a Greek bowl was that made? No would you like a Greek bowl. Great we also want another bowl. Okay so three bowls? No just one Greek bowl. Well we made two. I asked why and was told you asked for them. Okay now there are ppl in line so damnit I guess we will just eat a second Greek bowl. Food was good but come on if under eats is more important than customers standing in front of you then just close the doors and only do Uber eats. Perhaps a one off, but I do not plan to ever come back. Just not worth the possible hassle. I tossed part of that bowl it's just not for me. Btw it's very spicy. I believe they would have made a new bowl if I pushed but people were already staring and it was quite uncomfortable
LF
Lauren Fagan
Nov 24, 2025
1.0
This place has really gone downhill. The restaurant is filthy - sticky tables, crumbs everywhere, the plastic utensils sit in mystery liquid spilled by the drink machines. 🤮 The drink machines never work - the juice is kept warm and the fountain drink machine will spray you and your clothes. I’d rather drive to the Hoover location than eat here.