Arby's

4.0
852 reviews
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Business Details

7755 Crestwood Blvd, Birmingham, AL
35210, United States
(205) 595-5482
http://www.arbys.com/locations/us/al/birmingham/7755-crestwood-blvd/store-609
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7755 Crestwood Blvd, Birmingham, AL
35210, United States

Hours

Reviews

4.0
852 reviews
5 stars
400
4 stars
240
3 stars
99
2 stars
47
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, particularly in the drive-thru, leading to a negative experience.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or incorrect orders.

Management Response

Some customers noted positive interactions with the general manager, who addressed complaints and provided refunds, indicating some level of management involvement.

Timeliness

Customers frequently mentioned slow service, especially during drive-thru orders, with long wait times reported even when few cars were present.

Positive Experiences

Despite the negative feedback, there were several positive comments about the food quality and friendly staff, suggesting that experiences can vary significantly.
  • SR
    Sagar Raut
    Nov 11, 2025
    1.0
    Tittanna is rude to customers
  • JS
    Jessica Salazar
    Oct 30, 2025
    1.0
    Eat there last Oder number one food didn’t taste good and now last night who up 4 am with food poison from eat fries or roast beef he don’t tasty good
  • AR
    Antonio “Bonio” Rice
    Oct 29, 2025
    1.0
    No customers and still slow was in the drive thru for ten minutes and no one said anything
  • AL
    Amber Lakey
    Oct 6, 2025
    1.0
    Drive through employee was sitting outside on her phone when I arrived. Claimed the “system was down” so that she wouldn’t have to get up and take the order. Lazy. Unmanaged. Awful location.
  • JE
    J E
    Sep 30, 2025
    1.0
    I usually dont post negative reviews unless i have had more than one issue at a place. Ive had MULTIPLE issues here. This time I've gotten subpar food. The sandwich bread was soaking wet on top. Open it up and it has a smell that is not roast beef. The meat was disgusting and mushy. What's worse, the lady handed me my bag, confirming it was the double and the guy in the back said no, this double. They swapped out my sandwich before giving it to me. I did not eat it and now, I don't even trust the drink. To serve food that is this nasty is just wrong. Don't waste your money going here. Absolutely disgusting smell and look and feel to it.
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