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Arby's

3.9
(1399 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9332 Parkway E, Birmingham, AL
35215, United States

Hours

Reviews

3.9
1,399 reviews
5 stars
634
4 stars
365
3 stars
194
2 stars
69
1 star
137

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Food Quality

There were mixed reviews on food quality, with some customers enjoying their meals while others reported cold or poorly prepared food.

Cleanliness

The restaurant received positive feedback for its cleanliness, including the dining area and restrooms.

Service Speed

Numerous reviews mentioned slow service, particularly at the drive-thru, with long wait times reported.

Order Accuracy

Several customers expressed frustration with incorrect orders and portion sizes, indicating a need for improvement in order accuracy.
  • CC
    Chante Cooper
    Feb 10, 2026
    5.0
    This is the best Arby’s I’ve ever been to. The food is always hot, and Samantha is the best! She gives like five star dining service at this Arby’s. I’m coming back because of her!
  • GH
    Gavilan Hill
    Jan 11, 2026
    5.0
    So this one's a little different. This review is strictly on their bathroom after visiting several establishments trying to find a bathroom that was operational. This Arby's was a nice surprise how clean it was, the restaurant itself was very clean I didn't try any food but you know Arby's they got the meat so I would like to give this place just a shout out for having a great bathroom that was clean
  • RR
    Rosie
    Jan 8, 2026
    1.0
    We went through the drive-thru an hour before they close on 1/8 and despite the lights still being on and location being staffed, we were told they were closed. Update: We went back several weeks later (for some reason) and had to wait for several minutes just to order at the drive-thru and then had to wait 10 minutes for just one sandwich.
  • CA
    Chad Alexander
    Dec 7, 2025
    1.0
    Reminds me of a girl I used to date.
  • RD
    Robert Dickson
    Dec 4, 2025
    1.0
    STAY AWAY!!!!! This place likes to get over on their customers. Ordered the steak bowl and nothing was said and when it came out to me it was in a little cup less than half the size of the bowls I’ve gotten from every other place. Was told they were out of bowls. Ok so you’re out of bowls, how does that mean I get half the food. Place is a complete joke.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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