Arby's

Reviews

• GP

  Gary Peterson

  Apr 17, 2026
  1.0
  Terrible! They gave my wife someone else's order. Plus, she ordered 2 small Cokes and they gave her 3. She asked if she had to pay for the 3rd Coke since she only ordered 2, and they said YES! I told her if it was me, I would have simply driven off and left them with the food and no payment. This happened about 11:35 am at the drive-through, Friday, April 17, 2026.
• SM

  Shelly Martin

  Apr 4, 2026
  1.0
  We're told she was not paid enough to wait on us.
• TM

  Tori M

  Mar 3, 2026
  1.0
  Kendra was very rude! She told me that I couldn’t use my coupon since I didn’t make her aware at the speaker. She even mumbled “what the hell”. I asked her what’s the problem? Very rude and food was not fresh. Customer service does not exist at this Arby’s. I will never visit this Arby’s again
• TH

  TRICIA HAYDEN

  Jan 15, 2026
  1.0
  Last night, I visited your store’s drive-thru and had a very disappointing experience. First, I had to repeat my orders several times. I ordered three meals totaling $39.00 and requested one root beer and two Cokes. Once the cashier got it, I pulled around to the window and paid. I was given the drinks and asked to pull forward so the food would be hot, despite there being no cars behind me. While waiting, I tasted both Cokes and discovered they were diet. I waited approximately 15 minutes before an employee brought my food to my car. I informed him that the drinks were incorrect, and he returned inside to remake them. While waiting, I checked the fries and found they were cold. I then exited my vehicle and went inside the store. I explained to the cashier that the fries were cold, despite being told to pull forward so they would be hot. The drinks were remade again, but they still tasted like diet. The fries were remade, but the staff showed little enthusiasm or concern. I asked to speak with a manager. A man approached me and I asked if he was the manager. His tone was very low and difficult to hear. I informed him that the fountain drink machine was not working properly and needed to be checked. He responded “okay” and walked away toward the back of the store without checking the machine while I waited. There was a guy watching a game on his cell phone and no customers in the store. Now I see why. When I returned home, I discovered the sandwiches were old and stale. Neither the chicken sandwich nor the brisket appeared fresh. Due to the poor quality, I threw the food away. I attempted to call the store afterward, but the phone rang without being answered. This experience was unacceptable, especially given the amount spent. I am extremely disappointed with the service, food quality, and lack of management response, and I expect this matter to be addressed.
• NH

  Neil Hobson

  Dec 31, 2025
  2.0
  Charged 3 times on my credit card