Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Night shift takes FOREVER. It’s take them 5 minutes just to take your order then you have to sit and wait in line for another 10 minutes. Everyone on the night shift is rude
BM
Brice Mclean
Mar 19, 2026
5.0
It was pretty great loved the people who brought my food to me to my car love the pick up option for curbside service its the best I hate sitting in a drive through
MB
Ms B
Mar 1, 2026
1.0
Went inside to order because drive thru backed up.
Employee was a register. Took one order and left. 3 people standing in the line. Didn't return. Everybody working on the drive thru orders. Lady came to the register took man order in front me after about 5 minutes. Left register. Went to do kiosk orders and help in drive thru. I left. Didn't order anything.
MB
Mob Boss
Jan 30, 2026
1.0
The workers at night needs to be more focused…it’s always a line and honestly they don’t be trying to work……I hate to say this but hey folks want their food and they seem to be focusing on other things
KA
KayLee Alexander
Jan 16, 2026
1.0
Very poor customer service.
I was sitting in the drive through line and the car in front of me had just pulled off. First let me say, no one was behind me. I had been reading the menu and went to pull my car up, but my car has the auto shut off....so it took it a sec to crank back up and go into gear. Second, let me note that it had not even been a full 5 seconds since the car in front of me pulled around.
I'm then startled by the woman taking orders on the speaker a few feet up screaming at me to pull up.
I'm pulling around, a bit slower than she would have liked apparently, so then she is yelling louder saying "HEELLLOOO you need to pull up NOW."
So as I pull up to the speaker, I tell her "I'm sorry, there was no one behind me and I was pulling up, I don't appreciate you yelling at me like that, though."
- To which she replies (with a sharp tone) "You ready to tell me what you want?"
*WOW...no apology*
I then asked for her name - which she refused to give, again asks me "What do you want?"
I told her how rude she was being and that that kind of service does not make people want to order food there.
I then asked for her name again...speaker goes silent for a good 10 seconds.....(much longer time than she gave me to pull my car up before she started yelling at me)
I then say "Hello, are you still there?"
To which she replied in a very smart and sharp tone "I am, but I'm not listening to you. You have a nice day ma'am." **Speaker goes silent again*
At this point, I'm fuming and wanted to go in to get this girl's name, but I knew better. I just drove off and got my breakfast from Sonic instead....and I will NEVER go back to this location again!
I understand needing to keep your line moving. I worked at a restaurant as one of my first jobs, so I get it.
But what you SHOULD NOT do, is yell at your customers who are sitting there ready to spend their money at your establishment.
What you SHOULDN'T DO is have a smart tone with someone when they point out the fact that you are being rude to them as a customer.
You SHOULD apologize in your customer service voice and move on with your day. You SHOULD ask me "What would you like to order?" OR "What can I get you/How can I help you?" in a friendly (Not sharp or yelling) tone.
I would have never wanted your name if you would have corrected your tone when I pulled up and DEFINITELY would not have taken another 5 mins out of my day to write a bad review.
Everyone has bad days, but you should never let that animosity and attitude effect your professionalism - especially when I did nothing wrong to you to begin with.
What are the operating hours for McDonald's in Bessemer, AL?
McDonald's in Bessemer is open 24 hours every day of the week.
Does this McDonald's location offer delivery services?
Yes, it offers delivery 24/7 through their online platform.
Is there a drive-thru option available at this McDonald's?
Yes, the drive-thru is open 24 hours daily, allowing for convenient ordering and pickup.
Can I use mobile apps to order from this McDonald's?
Yes, you can order via the McDonald's App available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is available as one of the pickup and delivery services.
What nearby places can I visit around McDonald's at 911 9th Ave N?
Nearby you can visit Mount Tabor casino, Big DawgsBessemer American restaurant, and CVS Pharmacy for convenience.
Are there any gas stations close to this McDonald's?
Yes, Marathon, Jet Pep, Kangaroo Express, and bp America gas stations are all nearby, convenient for fuel and snacks.
Where can I find other dining options near this McDonald's?
You can try Waffle House for breakfast and brunch or Popeyes® Louisiana Kitchen for fast food chicken nearby.
Are there any beauty or spa services near McDonald's?
Yes, nearby options include House of Dreams Studio 2 beauty salon and Moon's Day Spa for relaxation and beauty treatments.
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