Wendy's

3.3
1096 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
800 Academy Dr., Bessemer, AL
35022, United States

Hours

Reviews

3.3
1,096 reviews
5 stars
352
4 stars
218
3 stars
184
2 stars
124
1 star
218

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, overcooked, and improperly prepared items.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, slow service, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty, with complaints about sticky floors, unclean tables, and unsanitary conditions.

Atmosphere

The dining environment was described as uninviting and run-down, contributing to a negative overall experience.
  • BB
    Bill Brown
    1 day ago
    1.0
    The woman at the counter was taking a person phone call for 20 minutes while we were ordering.
  • GF
    Gregg Franklin
    Jan 5, 2026
    1.0
    I try to go by there in the morning for breakfast, but they are never open until 7am. I don't understand why Wendys puts up with this because I have seen many people in the drive thru leave because no-one will take an order. I am done and will give all my business to Jacks. Tired of going by and no-one will take your order until 7am. Jacks, McDonalds or whatever else is open for breakfast will be my choice from NOW on. This has been ongoing sense COVID and I am just sick of it. Get someone in there that can open at 6:30am
  • SB
    S B
    Dec 7, 2025
    1.0
    Food is atrocious. Don't eat here. Veggies non existent. I spent 19 dollars on two sandwiches that were at most worth 5 dollars
  • PP
    Philip
    Dec 6, 2025
    1.0
    Messed up my order twice. Lackluster customer service.
  • JD
    Jeanna Dennis
    Dec 6, 2025
    2.0
    I live two miles from Wendy’s. When I got home my fries were ice cold as were the burgers. Heated in the microwave the burgers were better. But microwaved fries are still awful.

Frequently Asked Questions About Wendy's

Is 800 Academy Dr. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on 800 Academy Dr.?

The drive-thru at Wendy's located at 800 Academy Dr. is open daily from 6:30 AM to midnight.