Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Bessemer, AL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
695 reviews
5 stars
274
4 stars
141
3 stars
94
2 stars
46
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and unhelpful management.
Order Accuracy
Many customers experienced issues with incorrect orders and lack of attention to special requests.
Operational Issues
Frequent complaints about the lobby being closed, long drive-thru wait times, and inconsistent hours of operation.
Food Quality
Several reviews mentioned stale or poorly prepared food items, particularly donuts and sandwiches.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and good coffee.
- RLRich Investment, L.L.C6 days ago1.0With all of the rave, I was excited to try the cookie butter latte. I finished the entire drink to find a piece of hair on my ice. It is disgusting no matter what but I am expecting with an even weaker stomach. Beyond disgusting. Nov 18, 2025.
- CTChy TidwellOct 29, 20253.0The coffee was great The food was so so, first time ever eating at dunkin's was not impressed. It said nothing online about their lobby being closed but when I got there you had to go through drive-thru
- VFVictoria FullerOct 29, 20251.0Ordered online for walk-in. When I got there, they had the gate down and door locked. Which means I had to go through the drive thru which was wrapped. That was the whole purpose of me doing a walk in order so I could walk in and walk out. Drive thru was not moving. I had to just leave my order. They should at least have a spot to put online walk in orders even if they’re not going to orders inside. Zero stars if I could give it.
- EHElla HarperOct 26, 20251.0Alright so the store has potential… because the trainee’s were super nice when taking my order and helping me, but the TRAINER… absolutely horrible. I mean at first I’m trying to order and she gets on to me about how much I’m ordering cause it’s “a lot of food” and she’s trying to train the new people. Like it’s not my fault y’all scheduled only new people on a Sunday morning! I was as patient as I could be, but this black lady with short blonde curly hair was the worst with customer service! I think she wanted to start a fight honestly.
- DGD GOct 22, 20251.0All I did was walk in and ask if I could get a cereal n milk hot she said she didn’t know but she would ask. She walked away and started making someone else’s drink and just left me standing right there so I walked out. I don’t understand why people act this way at food locations.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Bessemer, AL?
Dunkin' in Bessemer, AL is open daily from 5:00 AM to 6:00 PM.
Does Dunkin' offer breakfast and lunch options?
Yes, Dunkin' serves breakfast, lunch, and brunch items including coffee, espresso, breakfast sandwiches, and donuts.
Can I order ahead or use delivery services at this Dunkin'?
Yes, you can order ahead via the Dunkin' mobile app or use delivery services available every day from 5:00 AM to 5:30 PM.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
What are some specialty drinks currently offered at this Dunkin'?
This Dunkin' offers seasonal beverages including the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Is Wi-Fi available at the Dunkin' on Eastern Valley Rd?
Yes, the Dunkin' location provides free Wi-Fi for customers.
Which nearby gas stations can I visit before or after my Dunkin' stop?
You can visit nearby Shell, Exxon & Mobil Stations, Exxon, or Allens Foodmart gas stations conveniently located near Dunkin' for refueling or convenience shopping.
Are there any nearby restaurants for a meal following your Dunkin' visit?
Yes, nearby eateries include McAlister's Deli, Taco Bell, and Full Moon Bar-B-Que where you can enjoy a variety of lunch or dinner options after your visit to Dunkin'.
What nearby health care services are accessible near Dunkin'?
Nearby health services include American Family Care urgent care center, Pediatric Smiles dental office, and Aspen Dental for general and cosmetic dentistry.
Where can I shop for groceries and other needs close to Dunkin'?
Publix Super Market at Colonial Promenade Tannehill and Colonial Promenade Tannehill shopping center offer grocery, pharmacy, and retail shopping options near Dunkin'.