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Dunkin' Zero
Brand Certified

Dunkin'

3.5
(691 reviews)

Business Details

(205) 425-1333
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bessemer, AL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2178 Eastern Valley Rd, Bessemer, AL
35022, United States

Hours

Reviews

3.5
691 reviews
5 stars
271
4 stars
140
3 stars
92
2 stars
46
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Product Availability

Customers frequently reported that the location was out of popular items, including donuts and food, leading to disappointment.

Operational Issues

Many customers experienced issues with the store's hours, including being closed during posted hours and long wait times in the drive-thru.

Mixed Food Quality

While some customers enjoyed the coffee and donuts, others complained about stale or poorly prepared food items.
  • BG
    Brittani G.
    6 days ago
    1.0
    If I could give this location no stars I would. Online they close at 6pm I would arrive at 3/4pm and completely out of donuts for the day. Please close then entire location if it’s not going to uphold the same standards as the other locations in the surrounding area.
  • JC
    Jamie Carson
    Feb 22, 2026
    1.0
    I travel all over the U.S. and regularly grab coffee at dunkin. This is the worst one I have been to thus far. The woman taking orders at the drive thru was snippy and just rude. I ordered 2 caramel cream frozen coffees, a bacon jam croissant, and an egg and cheese croissant. The coffee is undrinkable. It tastes like dirty water. And my croissant had bacon melted in the cheese so i was unable to eat it due to dietary issues I have with pork. I also wasn't told a total, and only saw it was almost $30 for 2 medium frozen coffees and 2 croissant, one of which I couldnt eat, when I went to see what I was charged for on my app. This store really needs a shake down and retraining.
  • AJ
    Alex J
    Feb 22, 2026
    1.0
    Had the absolutely most worst experience ever with two employees today. Today, Sunday, Feb 22nd 2026, two employees who were the only employees working were so overly extremely rude me and my sweet husband could not even get a single word out because they were talking over us both and being so rude and were trying to order for us there selves to shut us up so we could not even say one word. We were trying to say “vanilla protein iced coffee” and the lady said “mhm mhm yeah dunkalatte” and i said no, we did not say that - and she goes “yeah mhm dunkalatte is that IT?!??” and we said no, and she said well we’re short staffed and busy so when you’re finally ready let us know, and hung up the speaker. She gave us 0 time to order, wouldn’t let us speak, was making rude remarks, after we patiently waited 15 minutes at the drive thru without saying a word because she said they were short staffed. There is no reason to be rude to PEOPLE when they aren’t even being rude to you and are just patient customers??? This is intolerable and i’ve never had a worse experience at a drive thru. Also she put no vanilla in our coffees what so ever, and they were straight bitter, probably on purpose given she was just angry in general for no reason.
  • ME
    Michael Eren
    Feb 16, 2026
    5.0
    Bubba was great, he has an amazing attitude despite being the only worker on duty. Very funny and great guy
  • AV
    Antonia Vandiber
    Feb 14, 2026
    5.0
    First time trying itt the signature latte soo good.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Bessemer, AL?

Dunkin' in Bessemer, AL is open daily from 5:00 AM to 6:00 PM.

Does Dunkin' offer breakfast and lunch options?

Yes, Dunkin' serves breakfast, lunch, and brunch items including coffee, espresso, breakfast sandwiches, and donuts.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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