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McDonald's

2.7
(1036 reviews)

Business Details

98 Mc Means Ave, Bay Minette, AL
36507, United States
(251) 937-2611
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
98 Mc Means Ave, Bay Minette, AL
36507, United States

Hours

Reviews

2.7
1,036 reviews
5 stars
229
4 stars
133
3 stars
151
2 stars
96
1 star
427

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, including cold or undercooked items and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and trash.

Staff Attitude

There were mixed reviews about staff friendliness, with some praising individual employees while others reported rudeness and unprofessional behavior.
  • BN
    Breyanna Norris
    Feb 17, 2026
    1.0
    If I could leave a negative review, I would. My husband and I come for lunch often. We will NOT be coming back. We sat at the drive thru speaker for 10 minutes before anyone acknowledged us. While ordering we were very specific about what we wanted. Two combos both large (same meal just two of them). They refused to ring up large meals and assured us it would be fixed before we got to the window. Got to the window and they tried to get us to pay for the incorrect size meals. I asked MULTIPLE TIMES to please change the meals to large. The boy literally refused to change it after asking management for help. We paid for our meal and left after spending 28 minutes in the drive thru. We still received the incorrect size for our meals. All of this was after watching 3-4 cars drive off from the other drive thru line because they wouldn’t aknowledge their presence after quite a few minutes.
  • SR
    Saturn Renea
    Feb 8, 2026
    1.0
    I feel sorry for them. Go to Burger King, they're kinder and have customer care.
  • CC
    cochranbm
    Jan 11, 2026
    5.0
    Was nervous about stopping here with the 2.6 rating, but it turned out good. Everything was correct with the order and food was good.
  • KA
    Kevin Apisa
    Dec 30, 2025
    1.0
    At this location, there’s a 98% chance of either getting the wrong order or getting food poisoning. And today’s trip resulted in food poisoning. When going to this location, please check your food to make sure it’s either all there or the quality of it. Because the people in there do not care whether your food is all there or if your food was just put in a box and served to you after it sat there for three days.
  • SW
    Sue Warren
    Dec 30, 2025
    1.0
    We stopped in for 2 ice cream cones. The order taker was handed a cone from the kitchen that was very tilted. I witnessed the guy ask the kitchen to redo it and they said give it to them anyway. The second cone came out half the size of the first. He looked at it and before he made it back to us he turned around and went back in the kitchen. He came back out with the same slighted cone. It was obvious he cared about customer satisfaction and it was also obvious that the kitchen did not care about customer satisfaction. It was a disappointing experience witnessing employees displaying actions that were detrimental to customer satisfaction and not caring about it.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 98 Mc Means Ave, Bay Minette?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Fridays and Saturdays.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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