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Brand Certified

Arby's

3.9
(710 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
620 Mcmeans Ave, Bay Minette, AL
36507, United States

Hours

Reviews

3.9
710 reviews
5 stars
322
4 stars
196
3 stars
82
2 stars
42
1 star
68

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables, restrooms, and overall lack of cleanliness.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of basic courtesy.

Food Quality

Food quality was inconsistent, with some customers enjoying their meals while others received incorrect or poorly prepared orders.

Service Speed

Many customers complained about slow service, particularly in the drive-thru, leading to long wait times.
  • KP
    Keke pinkett
    2 days ago
    1.0
    This is the worst location of Arby’s I’ve ever been to you pull up to the speaker you sit there for about three minutes they don’t say anything then they may come on and take your order or they may tell you pull around even when there’s no other cars in front of you. Food is cold just no sense of urgency pork groundskeeping that tell me this place has bad management or their employees are just overworked and underpaid. I don’t know..
  • DD
    Deal Deer
    Feb 19, 2026
    1.0
    Store was dirty and they were out of the mozz sticks for the meat and three box. This place is so gross it should be shut down. Yuck
  • PH
    Penny Herndon
    Feb 18, 2026
    1.0
    Waited 20 minutes with only 1 car ahead of us for cold fries bay minette fast food is all like this! Do better
  • TS
    Tony Schachle
    Dec 8, 2025
    5.0
    Friendly, clean, polite. The only fast food joint tonight that would take my order tonight. Visited 4. McDonald's, Wendy's, Burger King, Hardee's... Come by Arby's, observe, and take notes.
  • PH
    Payton Hickman
    Sep 30, 2025
    1.0
    Absolutely terrible customer service. I’ve dealt with two different lady cashiers multiple times each within the last month and not one time have I gotten a Hi how are you or a smile or a have a good day. The three most simple bare minimum acts of good customer service And they can’t even do those. Completely ruins the entire experience every time. Last time I will eat there.Just a mean mug the entire time I was ordering And Barely a word spoken at all. There was one time I dealt with a man cashier with a beard and he was completely the opposite and had Awesome customer service.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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