Ross House Coffee & Roastery is opened six days a week (closed on Sunday). We strive to serve excellent products and provide exceptional customer service on a consistent basis. Our shop, with several different rooms, is ideal for hosting bible studies, baby showers, company parties or just a gathering of friends for no special reason other than to enjoy fellowship and good times. Our in-store roastery allows us to provide high-quality, fresh coffee every day.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.