Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Auburn, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 322 North Dean Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.1
687 reviews
5 stars
189
4 stars
136
3 stars
120
2 stars
64
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their attentiveness while others report rudeness and lack of professionalism.
Speed of Service
Many customers expressed frustration with slow drive-thru times and long waits for orders, often citing inefficiency and understaffing.
Food Quality
There are numerous complaints about food being served cold, incorrect orders, and poor preparation, leading to dissatisfaction with the overall dining experience.
Inconsistency
Customers noted inconsistency in service and food quality, with some visits being satisfactory while others were disappointing.
- CCCT CustomDec 31, 20255.0Ms.Erika always has a smile, great customer service!!
- ETEzra ThompsonDec 23, 20251.0Terrible service and extremely rude employees.
- KMKimberly McmullanNov 24, 20255.0I frequent this Sonic by my house weekly! Tonight I had the pleasure of meeting such a professional, bubbly, attentive young lady! Her name Kerria! I've worked in the Food Industry for 20 plus years! Kierra, is and will be a huge Value for any career she chooses. Her passion is the same as mine know matter what we have to do with in reason we will make sure that everyone leaves happy! The drive through had a line of cars. Kierra just went down the line she approached me in the drive through with my R44 Ice Tea, (Love Sonic's Ice Tea) its a must Try! And she said my cheeseburger would be right out! So I went ahead and paid for it and gave Kierra a Tip! Kierra was so appreciative, it wasn't a whole lot but it got my point across of how thankful I was just for Kierras Excellent customer service!
- JGJeff GrayNov 20, 20251.0Slowest drive thru I’ve ever been in
- RRreviews ratingsNov 15, 20251.0This establishment has been on a roll with the inconsistency of hours of operation. The first time I came around 9AM they were closed , the store was pitch black , no one in sight , no car in sight , no music playing , and then I visit again and the lack of attentiveness , professionalism , and customer service was my defining moment. I’m unsure as to the amount of staff they have but I have seen restaurants with only one worker working both the register inside the store for walk-ins , preparing food , and tending to the drive thru and still provide better customer service and communication and professionalism than this place. Each visit I’m seeing people sitting in their car waiting not hearing anyone answer in the intercom or circling the restaurant clearly wanting to give the establishment money but this establishment needs to improve tremendously and work on their approach , attentiveness , acknowledgement of the customer , appropriate communication , and timeliness.