Dunkin'

4.0
651 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Athens, AL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1700 US Highway 72 E, Athens, AL
35611, United States

Hours

Reviews

4.0
651 reviews
5 stars
363
4 stars
107
3 stars
60
2 stars
40
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff behavior; some customers reported rudeness and unprofessionalism, while others praised friendly and helpful service.

Product Quality

Inconsistent quality of food and drinks; some customers enjoyed the coffee and donuts, while others received incorrect or stale items.

Cleanliness

Multiple complaints about cleanliness, with reports of dirty tables, floors, and food prep areas.

Order Accuracy

Frequent issues with incorrect orders and items being out of stock, leading to customer dissatisfaction.

Speed of Service

Service speed varies; some customers experienced long wait times, especially during busy periods.
  • NB
    Nina Brown
    Nov 4, 2025
    3.0
    ordered an iced coffee with cold foam (which is extra), had to ask for that again. instead of making me a fresh one, poured out some of the coffee to make room for it, and half of it was on the lid (from not using the correct one). to finish off, the girl at the window was very rude (rolled her eyes) when I asked her to fix it to what I ordered. If you can’t communicate and/or have good customer service skills with the public, don’t work in retail!
  • TB
    Tony Barrett
    Sep 17, 2025
    3.0
    Great coffee, mid donuts, typical dunkin
  • MM
    Marketha Mitchell
    Aug 28, 2025
    1.0
    Received the wrong order, TWICE. Food was DISGUSTING. Huntsville locations are much better and more welcoming. Oh, & they comprehend better 🙄
  • JA
    Jackie Andres
    Aug 13, 2025
    5.0
    The staff is the best! We had a "long" wait and the staff was super apologetic. My fav dunkin!
  • AF
    Andy Flynn
    Jul 19, 2025
    1.0
    they don't serve in store customers when the drive thru is busy. i don't mind waiting, but avoiding eye contact and pretending you don't exist is unprofessional. 3 people working. 3 people talking. 5 minutes and no eye contact.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Athens, AL?

Dunkin' Athens is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' Athens offer delivery and pickup services?

Yes, this location offers delivery and curbside pickup is not available, but you can order ahead for a fast grab and go experience using the Dunkin’ mobile app.