Business Details
About
Mexican Restaurant
Chipotle Athens AL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.5
401 reviews
5 stars
181
4 stars
45
3 stars
50
2 stars
30
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rude interactions and poor service.
Cleanliness
Multiple reviews highlight significant cleanliness issues, including dirty dining areas and restrooms.
Food Quality
Food quality appears inconsistent, with several customers noting undercooked rice and bland flavors, while others enjoyed their meals.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
- AKAngela KurzhalJan 4, 20262.0This place looks nasty. Men’s bathroom had poop stuck to the toliet. So gross! Floors needed to be mopped. Trash all over the main dining room. Dirty tables. We visited at 1:00 on Sunday afternoon.
- TATheron AirhartJan 1, 20265.0⭐⭐⭐⭐⭐ Started 2026 with a barbacoa bowl at the Chipotle on Hwy 72 in Athens, Alabama—white rice, pinto beans, queso, lettuce, and shredded cheese. Large portions and filling. The barbacoa seasoning wasn’t my favorite, but overall it was good. My girlfriend and I also noticed the sweet tea tasted extra sweet, like it had a lot of sugar. Smaller, newer-looking location with plenty of seating. Great spot for a healthy meal.
- CWC WhittDec 18, 20252.0How do you get a quesadilla mixed up with a bowl? They even had it marked on the label “quesadilla” but instead I get a some type of bowl I didn’t order. We also paid extra for a specific red sauce and it was left out. So disappointing!!
- WSWendy ShueyDec 9, 20251.0If I could give a negative 10 for customer service, I would. Whoever they have working the drive thru should be fired! EVERY SINGLE TIME I GO THEY ( don't know if its male or female) ARE SO RUDE! To the point that " they" do not even talk. I drove up on time to pick up my food. Waited for approx 9 mins before the person working acknowledged I was there by opening the window and just looking at me. Literally just looking. Not saying "Hi can I help you" " What's the name on the order?" NOTHING! So I looked at them and said Wendy. They handed me my bag of food and closed the window. Not a "thank you" or " have a nice day" NOTHING! They ( the same person) have done that 3 previous times! What disgusting customer service skills. I was giving them the benefit of the doubt thinking that may have had a bad day the first time it happened. I'm the type of person that is usually very cordial and says " Hi" or " How are you" and "Thank you" every time I go anywhere and get service. However, the second time it happened I was agitated. Third time pissed. Now I am just disgusted by this vile, miserable person. Whoever is the manager or franchise owner should coach or fire this person. I visit this Chipotle once a week. I will not go back until they get rid of that person. I would say to this person to ask Santa for a better attitude, but I have a feeling they are only getting coal this year.
- MJMona JoshiNov 19, 20251.0Today I went to this place to get vegetarian bowl. I strictly gave them instructions that I am pure vegetarian and I don’t want anything mix up. So, please be careful while packing the food. And even I asked for each dish they were adding to the bowl if it has meat in it or not. When I was eating the veg bowl I came up to chew beef which is strictly prohibited in my religion as we worship it. This was such nasty act. This caused me distress, discomfort and vomiting. Such practices are strictly unacceptable. I don’t know how come such a reputated brand Chipotle ignore such restrictions of their customers. Too awful experience. Please please vegetarian never ever try chipotle in such places.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Athens, AL offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients without artificial colors, flavors or preservatives.
What are the opening hours for Chipotle Mexican Grill in Athens, AL?
Chipotle Athens is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Athens, AL?
It is located at 1289 US Highway 72 E, Limestone, Athens, AL 35611, USA.
Can I order Chipotle food online in Athens, AL?
Yes, you can order online through their website at https://order.chipotle.com/ or via their app available on the Apple App Store.
Does Chipotle in Athens, AL welcome LGBTQ customers?
Yes, this Chipotle location welcomes LGBTQ customers.
How can I contact Chipotle Mexican Grill in Athens, AL?
You can reach them by phone at +1 256-867-2327 or email AL.3804.AthensAL@chipotle.com.
What social media channels does Chipotle Mexican Grill in Athens, AL use?
They are active on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube.
What coffee shops are near Chipotle in Athens, AL?
Nearby coffee shops include Starbucks, which is convenient for grabbing a coffee before or after your meal at Chipotle.
Are there other fast food options close to Chipotle Athens, AL?
Yes, nearby fast food options include Dairy Queen, Chick-fil-A, and Lenny's Sub Shop, providing a variety of quick dining choices in the area.
What medical facilities are near Chipotle Mexican Grill in Athens?
American Family Care and DaVita dialysis clinic are located nearby, convenient for those who may need medical services along with a meal stop.