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Arby's

4.0
(1323 reviews)
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Business Details

600 W 13th St, Athens, AL
35611, United States
(256) 233-7507
http://www.arbys.com/locations/us/al/athens/600-w-13th-st/store-5695
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
600 W 13th St, Athens, AL
35611, United States

Hours

Reviews

4.0
1,323 reviews
5 stars
621
4 stars
362
3 stars
172
2 stars
67
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru, with some waiting over 30 minutes.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Mixed reviews on food quality; some customers received cold or poorly prepared items, while others praised the freshness.

Staff Attitude

While some staff were noted as friendly and helpful, others were described as rude or dismissive, impacting the overall customer experience.

Management Issues

Several reviews highlighted poor management practices, including lack of accountability for mistakes and inadequate staffing.
  • EB
    Elizabeth B
    5 days ago
    2.0
    Food was good but the customer service was awful! Very rude at the speaker!!
  • RH
    Ryan Hammond
    6 days ago
    2.0
    They are understaffed and not the most attentive workers I have ever met. But the food was about what I expected for a Big Box chain.
  • BC
    Benjamin Cobb
    Feb 20, 2026
    1.0
    Why is the only Arby’s with in a reasonable drive also the slowest. Love Arby’s, but never have I been to any other Arby’s in the country that is as slow as Athens’ Arby’s.
  • TB
    tabitha blankenship
    Jan 16, 2026
    1.0
    Left food out of bag in drive thur. Called store 4 times no answer. January 30th, still waiting for someone to reach out. Is your response team just as bad as your location?
  • MB
    madelyn brown
    Jan 2, 2026
    1.0
    i waited for 25 minutes in the drive thru and i got soggy, greasy nasty cheese sticks and my burger (i put the mustard on it when i got home) was raw and pink in the middle, i've never heard of fast food service rare burgers it's disgusting. i'll never go back.
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Brand Certified Facts from Arby's

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