Arby's

4.0
1316 reviews
Get DirectionsCallWebsite

Business Details

600 W 13th St, Athens, AL
35611, United States
(256) 233-7507
http://www.arbys.com/locations/us/al/athens/600-w-13th-st/store-5695
GoogleFacebookInstagramTwitterLinkedInTikTok

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
600 W 13th St, Athens, AL
35611, United States

Hours

Reviews

4.0
1,316 reviews
5 stars
619
4 stars
362
3 stars
172
2 stars
65
1 star
98

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, particularly in the drive-thru, with long wait times often exceeding 30 minutes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor accountability from staff regarding mistakes.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold, overcooked, or poorly prepared items.

Staff Friendliness

While some customers praised the friendliness and helpfulness of individual staff members, others noted a lack of professionalism and negative attitudes from certain employees.

Management Issues

Several reviews pointed to poor management practices, including understaffing and inadequate handling of customer complaints.
  • MB
    madelyn brown
    Jan 2, 2026
    1.0
    i waited for 25 minutes in the drive thru and i got soggy, greasy nasty cheese sticks and my burger (i put the mustard on it when i got home) was raw and pink in the middle, i've never heard of fast food service rare burgers it's disgusting. i'll never go back.
  • TP
    Tyler Patterson
    Dec 28, 2025
    1.0
    Don't door dash from here they'll send your drink with no ice and your frys half full.
  • BC
    Ben Capps
    Dec 17, 2025
    1.0
    Wife and I decided to go to Arby's for lunch but their drink machine was broken. No drinks, no ice. Okay. Fair enough that happens but then they told me they have completely discontinued the three pepper sauce which was like the only reason for going to Arby's. Guess I won't eat Arby's anymore
  • AU
    Adam Underwood
    Nov 30, 2025
    5.0
    this Arby's is awesome. i know it sounds weird, it's an Arbys- but the food always seems fresh and well prepared. folks working in there are working.
  • CF
    Catelyn Franks
    Nov 12, 2025
    1.0
    Beyond slow! Waited in the drive thru for 15 mins before deciding to just leave
Read more reviews on Google