McDonald's

3.5
1531 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
700 N Brindlee Mountain Pkwy, Arab, AL
35016, United States

Hours

Reviews

3.5
1,531 reviews
5 stars
523
4 stars
322
3 stars
302
2 stars
140
1 star
244

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific mentions of managers displaying poor customer service.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, stale, or poorly prepared items.

Service Speed

Customers frequently noted slow service, particularly with mobile orders, leading to long wait times.

Cleanliness

The cleanliness of the restaurant was criticized, especially in the bathrooms, despite some positive mentions of the dining area.
  • GC
    Gary Cooper
    3 days ago
    1.0
    Rude people. The food was bad and the workers were worse.
  • MW
    Myra Weaver
    4 days ago
    2.0
    Generally use the drive-thru. More times than not my order is not correct.
  • BH
    Brandy Henson
    6 days ago
    1.0
    Staff isn't friendly at all and they like to stand around and talk bad about customers (have seen and heard it MANY times). The fries are rarely fresh.
  • RR
    Rose Rodriguez
    Dec 30, 2025
    1.0
    The store has on multiple occasions closed early and every time I've placed a mobile order they won't finish my order even tho it was placed before they were actually closed this store needs to learn how to turn their mobile orders off at least 30 early cause I'm sick and tired of them suddenly deciding that ope we're closed now and I have to wait for either my points or my money to get back to me if I had the chance id have most of their extremely rude staff removed since they can have the decency to at least apologize for the inconvenience caused by their nonstop reasons of closing
  • JJ
    Jake
    Dec 28, 2025
    1.0
    Manager refused to give me another drink after I spilled my drink in the drive thru. She said it’s for dine in only and I questioned that. Driving home and thinking about it, I called the restaurant to get the managers name, to no surprise she answered. She told me I was in the wrong and should have explained my situation instead of questioning policy, and she then proceeded to tell me not to call again and hung up the phone. That’s a lot coming from somebody who makes $17 an hour…

Frequently Asked Questions About McDonald's

What are McDonald's drive-thru hours at 700 N Brindlee Mountain Pkwy in Arab, AL?

The drive-thru is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.

When is the delivery service available for McDonald's in Arab, AL?

Delivery is available daily from 6:30 AM to 10:30 PM.