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Dairy Queen Grill & Chill

3.7
(404 reviews)

Business Details

1153 N Brindlee Mountain Pkwy, Arab, AL
35016-1060, United States
(256) 798-3957
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1153 N Brindlee Mountain Pkwy, Arab, AL
35016-1060, United States

Hours

Reviews

3.7
404 reviews
5 stars
180
4 stars
88
3 stars
45
2 stars
32
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, disorganization, and rude staff interactions.

Food Quality

Mixed reviews on food quality, with complaints about incorrect orders, poor preparation, and items being out of stock.

Positive Experiences

Some customers praised specific staff members for their friendliness and good service, as well as enjoying the ice cream and blizzards.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
  • DT
    Daniel Tighe
    Feb 5, 2026
    1.0
    The Regional manager needs to come in here and train these people very quickly. I've never seen a restaurant so slow or disorganized in my entire life. Especially when they are dead slow and not busy at all.
  • JF
    Justin Fransen
    Feb 2, 2026
    1.0
    My blizzard looked watery and tasted off I am now sitting in front of my toilet about to throw up I don’t know if the choco blizzard was good or if the brownies in it were good but I am not doing to well myself.
  • JP
    Jason Plunkett
    Dec 10, 2025
    2.0
    On 12/5, and for at least the 3rd time, I wanted to order something that they admitted to have already "put away for the night". This was at 9:05pm, and they don't close until 10:00pm. What's up with that? Can't get full service during all open hours? I understand if they have 2 ice-cream machines, or 2 microwaves, close and clean 1 early. This was queso for the pretzel they offer and chili for a chili dog!! WHAT? Do better, Dairy Queen!! Don't forget who sits directly across 231 from you!!
  • TP
    turbojet powered
    Dec 6, 2025
    1.0
    Service was fine restaurant was clean. The soft serve is some of the worst i've ever had. It definitely does not taste like ice cream but rather ice milk. They do not offer soft served chocolate ice cream, So if you don't like vanilla, you're out of luck. Vanilla ice cream that tastes like ice milk dipped in chocolate just doesn't do it. One flavor of ice cream offered at a place that specializes in soft serve ice cream. So much for variety. You will like what we tell you You'll like
  • BI
    Bonnie Ingram
    Nov 30, 2025
    5.0
    Love the blizzards

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Arab, AL offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® Treats, chicken strip baskets, and ice cream cakes.

What are the operating hours for Dairy Queen Grill & Chill on weekdays and weekends?

Dairy Queen Grill & Chill is open from 10:30 AM to 9:30 PM Monday through Wednesday and Sunday, and from 10:30 AM to 10:00 PM Thursday through Saturday.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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