Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1153 N Brindlee Mountain Pkwy, Arab, AL
35016-1060, United States
Hours
Reviews
3.8
402 reviews
5 stars
180
4 stars
88
3 stars
45
2 stars
32
1 star
57
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Feedback on food quality was mixed, with some enjoying the ice cream and burgers, while others complained about old or improperly prepared items.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.
Staff Attitude
Customer experiences varied widely regarding staff friendliness, with some praising helpful employees while others noted rudeness.
Product Availability
Customers frequently noted that popular items were out of stock, leading to disappointment.
- JPJason PlunkettDec 10, 20252.0On 12/5, and for at least the 3rd time, I wanted to order something that they admitted to have already "put away for the night". This was at 9:05pm, and they don't close until 10:00pm. What's up with that? Can't get full service during all open hours? I understand if they have 2 ice-cream machines, or 2 microwaves, close and clean 1 early. This was queso for the pretzel they offer and chili for a chili dog!! WHAT? Do better, Dairy Queen!! Don't forget who sits directly across 231 from you!!
- TPturbojet poweredDec 6, 20251.0Service was fine restaurant was clean. The soft serve is some of the worst i've ever had. It definitely does not taste like ice cream but rather ice milk. They do not offer soft served chocolate ice cream, So if you don't like vanilla, you're out of luck. Vanilla ice cream that tastes like ice milk dipped in chocolate just doesn't do it. One flavor of ice cream offered at a place that specializes in soft serve ice cream. So much for variety. You will like what we tell you You'll like
- BIBonnie IngramNov 30, 20255.0Love the blizzards
- SSSteve SchoenebeckNov 7, 20251.0Ordered 3 6 peice chicken basket and Not ONE OF THEM HAD BREAD!
- TCTamara CrowOct 30, 20251.0I Ordered on the app waited in the drive through no one came over the speaker for the first car or ours so we pulled to the window and the ignored us so we went in just to be told our bananas are mushy so do you still want a banana split or something else. The whole time the lady was wearing the head set she is just ignoring customers. Also we found out that the person walking by acting like he didn't see anyone at the window was the manager.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Arab, AL offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® Treats, chicken strip baskets, and ice cream cakes.
What are the operating hours for Dairy Queen Grill & Chill on weekdays and weekends?
Dairy Queen Grill & Chill is open from 10:30 AM to 9:30 PM Monday through Wednesday and Sunday, and from 10:30 AM to 10:00 PM Thursday through Saturday.
Is Dairy Queen Grill & Chill in Arab family-friendly and equipped for children?
Yes, the restaurant welcomes families and children, providing booster seats, high chairs, and a family-friendly environment.
Does Dairy Queen Grill & Chill provide any special services such as drive-thru or outdoor seating?
Yes, they offer drive-thru service, outdoor seating, free WiFi, and are wheelchair accessible with restrooms available.
Can customers place orders online or through a mobile app at Dairy Queen Grill & Chill?
Yes, customers can order online via their website and download the Dairy Queen app for exclusive deals and mobile ordering.
Are there any holiday closures for Dairy Queen Grill & Chill that customers should be aware of?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025 for the holidays.
Where is Dairy Queen Grill & Chill located in Arab, AL?
Dairy Queen Grill & Chill is located at 1153 N Brindlee Mountain Pkwy, Arab, AL 35016-1060, USA.
What nearby dining options are available around Dairy Queen Grill & Chill in Arab, AL?
Nearby dining options include Arby's for American fast food, Captain D's for seafood, and Tasty Donuts Arab for baked goods and smoothies.
What financial and banking services are located near Dairy Queen Grill & Chill for customer convenience?
Regions Bank and Citizens Bank & Trust are nearby for banking services, along with Western Union for money transfers and several ATM locations like the Byte Federal Bitcoin ATM.
What are some nearby services and stores customers can visit before or after dining at Dairy Queen Grill & Chill?
Nearby services include Landers Family Chiropractic for health, Redstone Furniture for home furnishings, and AT&T stores for electronics and mobile needs.