Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.7
404 reviews
5 stars
180
4 stars
88
3 stars
45
2 stars
32
1 star
59
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, disorganization, and rude staff interactions.
Food Quality
Mixed reviews on food quality, with complaints about incorrect orders, poor preparation, and items being out of stock.
Positive Experiences
Some customers praised specific staff members for their friendliness and good service, as well as enjoying the ice cream and blizzards.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
DT
Daniel Tighe
Feb 5, 2026
1.0
The Regional manager needs to come in here and train these people very quickly. I've never seen a restaurant so slow or disorganized in my entire life. Especially when they are dead slow and not busy at all.
JF
Justin Fransen
Feb 2, 2026
1.0
My blizzard looked watery and tasted off I am now sitting in front of my toilet about to throw up I don’t know if the choco blizzard was good or if the brownies in it were good but I am not doing to well myself.
JP
Jason Plunkett
Dec 10, 2025
2.0
On 12/5, and for at least the 3rd time, I wanted to order something that they admitted to have already "put away for the night". This was at 9:05pm, and they don't close until 10:00pm. What's up with that? Can't get full service during all open hours? I understand if they have 2 ice-cream machines, or 2 microwaves, close and clean 1 early. This was queso for the pretzel they offer and chili for a chili dog!! WHAT? Do better, Dairy Queen!! Don't forget who sits directly across 231 from you!!
TP
turbojet powered
Dec 6, 2025
1.0
Service was fine restaurant was clean.
The soft serve is some of the worst i've ever had. It definitely does not taste like ice cream but rather ice milk. They do not offer soft served chocolate ice cream, So if you don't like vanilla, you're out of luck. Vanilla ice cream that tastes like ice milk dipped in chocolate just doesn't do it. One flavor of ice cream offered at a place that specializes in soft serve ice cream. So much for variety. You will like what we tell you You'll like
What are the operating hours for Dairy Queen Grill & Chill on weekdays and weekends?
Dairy Queen Grill & Chill is open from 10:30 AM to 9:30 PM Monday through Wednesday and Sunday, and from 10:30 AM to 10:00 PM Thursday through Saturday.
Is Dairy Queen Grill & Chill in Arab family-friendly and equipped for children?
Yes, the restaurant welcomes families and children, providing booster seats, high chairs, and a family-friendly environment.
Does Dairy Queen Grill & Chill provide any special services such as drive-thru or outdoor seating?
Yes, they offer drive-thru service, outdoor seating, free WiFi, and are wheelchair accessible with restrooms available.
Can customers place orders online or through a mobile app at Dairy Queen Grill & Chill?
Yes, customers can order online via their website and download the Dairy Queen app for exclusive deals and mobile ordering.
Are there any holiday closures for Dairy Queen Grill & Chill that customers should be aware of?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025 for the holidays.
Where is Dairy Queen Grill & Chill located in Arab, AL?
Dairy Queen Grill & Chill is located at 1153 N Brindlee Mountain Pkwy, Arab, AL 35016-1060, USA.
What nearby dining options are available around Dairy Queen Grill & Chill in Arab, AL?
Nearby dining options include Arby's for American fast food, Captain D's for seafood, and Tasty Donuts Arab for baked goods and smoothies.
What financial and banking services are located near Dairy Queen Grill & Chill for customer convenience?
Regions Bank and Citizens Bank & Trust are nearby for banking services, along with Western Union for money transfers and several ATM locations like the Byte Federal Bitcoin ATM.
What are some nearby services and stores customers can visit before or after dining at Dairy Queen Grill & Chill?
Nearby services include Landers Family Chiropractic for health, Redstone Furniture for home furnishings, and AT&T stores for electronics and mobile needs.
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