Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1153 N Brindlee Mountain Pkwy, Arab, AL
35016-1060, United States
Hours
Reviews
3.8
398 reviews
5 stars
179
4 stars
88
3 stars
45
2 stars
31
1 star
55
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Feedback indicated inconsistent food quality, with complaints about items being overcooked, undercooked, or not prepared as ordered.
Staff Behavior
Several reviews highlighted unprofessional behavior among staff, including arguing in front of customers and lack of attentiveness.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting friendly staff and good ice cream.
Cleanliness Concerns
Multiple reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
- SSSteve SchoenebeckNov 7, 20251.0Ordered 3 6 peice chicken basket and Not ONE OF THEM HAD BREAD!
- TCTamara CrowOct 30, 20251.0I Ordered on the app waited in the drive through no one came over the speaker for the first car or ours so we pulled to the window and the ignored us so we went in just to be told our bananas are mushy so do you still want a banana split or something else. The whole time the lady was wearing the head set she is just ignoring customers. Also we found out that the person walking by acting like he didn't see anyone at the window was the manager.
- MMMicheleSep 23, 20253.0Got the peanut butter parfait, which I love but I wanted their new blizzard flavor. They were out. The ice cream was a little runny. This has been my experience recently.
- CPChance PayneSep 10, 20252.0This past Sunday 09/07/25, I ordered a simple butterfinger blizzard with extra butterfinger. (Yes I know only an extra .89 cents…) petty much? maybe, I don’t care. Everyone wants higher paying jobs and then stuff like this happens. Little problems grow into big problems. I did in fact receive my blizzard but with little to no butterfinger. Also, the cashier at the window had little to no personality, maybe she was having a bad day who knows. But when your job is interacting with customers and delivering a simple product that was paid for then that’s what they deserve. You chose your job, if you don’t like it find another one. Rant over
- LFLee FradySep 9, 20251.0I’ve been to this DQ twice and both times I was treated the exact same. First time I had a mobile order for just a chocolate milkshake and fries I come to the window as one does and she goes “we don’t have that mobile order I don’t know what you want me to do” so I go in show my receipt and convince her I paid and she finally made my milkshake but never gave me my fries. Whatever she could have had a bad day I let it go. I come back today and the entire crew seemed like they had no clue what was going on. I get to the window with another mobile order brown hair guy says “what did you have” I said mobile order he comes back with my blizzard and says “have a good day” mind you I also had a meal so I stop him and say “I had the flamethrower meal also” he said oh ok 5 minutes later a blond guy comes up to the window and hands me the bag and says “have a good day” I stop him and say I also had a doctor pepper blond kid then rolls his eyes and says it’s coming up and shuts the window like I know you have a screen in there I’ve worked in fast food before none of you looked at it and made sure I had everything I needed why did I have to remind them of -everything- I ordered it felt very unorganized I try to be nice to fast food workers because I understand what it’s like to work In fast food but they were insanely rude and seemed confused I will not be coming back I’ll go to milners dairy delight across the street instead
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Arab, AL offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® Treats, chicken strip baskets, and ice cream cakes.
What are the operating hours for Dairy Queen Grill & Chill on weekdays and weekends?
Dairy Queen Grill & Chill is open from 10:30 AM to 9:30 PM Monday through Wednesday and Sunday, and from 10:30 AM to 10:00 PM Thursday through Saturday.
Is Dairy Queen Grill & Chill in Arab family-friendly and equipped for children?
Yes, the restaurant welcomes families and children, providing booster seats, high chairs, and a family-friendly environment.
Does Dairy Queen Grill & Chill provide any special services such as drive-thru or outdoor seating?
Yes, they offer drive-thru service, outdoor seating, free WiFi, and are wheelchair accessible with restrooms available.
Can customers place orders online or through a mobile app at Dairy Queen Grill & Chill?
Yes, customers can order online via their website and download the Dairy Queen app for exclusive deals and mobile ordering.
Are there any holiday closures for Dairy Queen Grill & Chill that customers should be aware of?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025 for the holidays.
Where is Dairy Queen Grill & Chill located in Arab, AL?
Dairy Queen Grill & Chill is located at 1153 N Brindlee Mountain Pkwy, Arab, AL 35016-1060, USA.
What nearby dining options are available around Dairy Queen Grill & Chill in Arab, AL?
Nearby dining options include Arby's for American fast food, Captain D's for seafood, and Tasty Donuts Arab for baked goods and smoothies.
What financial and banking services are located near Dairy Queen Grill & Chill for customer convenience?
Regions Bank and Citizens Bank & Trust are nearby for banking services, along with Western Union for money transfers and several ATM locations like the Byte Federal Bitcoin ATM.
What are some nearby services and stores customers can visit before or after dining at Dairy Queen Grill & Chill?
Nearby services include Landers Family Chiropractic for health, Redstone Furniture for home furnishings, and AT&T stores for electronics and mobile needs.