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Brand Certified

Arby's

4.0
(764 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1143 N Brindlee Mountain Pkwy, Arab, AL
35016, United States

Hours

Reviews

4.0
764 reviews
5 stars
371
4 stars
209
3 stars
91
2 stars
31
1 star
62

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being cold or poorly prepared, while others praised the taste and freshness.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

The restaurant was noted for being clean in some reviews, but there were also mentions of dirty tables and unsanitary conditions.

Pricing

Several customers felt the prices were high for the quality of food received.
  • JB
    Jay Ballard
    Feb 25, 2026
    5.0
    I love this place! Great food, clean facilities, friendly staff and the owner a really cares about his customers!
  • SC
    Sid C
    Feb 15, 2026
    1.0
    Gave me a beef and cheddar when I asked for roast beef :(
  • JA
    Jennifer Allison
    Jan 28, 2026
    4.0
    Food was priced reasonably tasted good was little bit hard eat without teeth but was delicious
  • SS
    Sherenda Sansing
    Jan 10, 2026
    3.0
    Ordered online went and picked up food in drive thru. They left out the auju sauce for both of my sandwiches. The sauce is apart of the meal. I live 30 minutes away from this location.
  • SM
    Steven Morrow
    Nov 16, 2025
    1.0
    My wife and I have been in the food industry for more than a decade now, we understand customer service and how situations and attitudes can be. We made an online order and I arrived around 530, with no cars in the parking lot and one person ahead of me in the drive through. I was told to pull around to the window to pick up my order, was very rudely rushed with drinks and bags once I came to the window. There was no smile or greeting from the young woman, no dialog at all. I went to say thank you and ask for extra sauces when the window was slammed in my face as I watched her turn away. I understand in certain circumstances within being busy or even being distracted, but this was an unacceptable way to act with customers. Do not put people in the window if they cannot interact with customers in a pleasant manner. I should not be leaving an establishment that I gave my money to to feed my family feeling rushed and disrespected. While the food was acceptable and somewhat decent for fast food, we will not be ordering anything from for awhile.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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