McDonald's

3.6
1899 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1901 Quintard Ave, Anniston, AL
36201, United States

Hours

Reviews

3.6
1,899 reviews
5 stars
695
4 stars
426
3 stars
345
2 stars
140
1 star
293

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor interactions.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong food being served.

Service Speed

Many customers experienced long wait times, particularly in the drive-thru, with some reporting waits of over 20 minutes.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about items being stale or not fresh.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in food preparation and service areas.
  • R
    Ɓrian
    Nov 11, 2025
    5.0
    Makes a good fish sandwich.
  • MK
    Mike Kaluakini
    Oct 31, 2025
    3.0
    It's just gotten too expensive to eat here. They had gone back to $1 for any size drink. But that ended.
  • JT
    Jessica Tucker
    Oct 22, 2025
    1.0
    They care more about their drive thru times (which is terrible anyways) than they do about their front counter customers. I ordered on the kiosk. I stood at the counter to wait on my ONE cheeseburger. And the manager bagging served my order off and Said to someone else that it would have to wait because she has to much going on. I proceeded to wait EIGHT MINUTES on a SINGLE cheeseburger and it wasn't until I asked if my food was up yet she gave it to another employee and said will u give this to her. Her and the other employee were VERY VERY RUDE! but hey u gotta take whoever is willing to work right? Even tho they have crappy cusrimer service and attitudes.
  • MP
    Meagan Putman
    Sep 29, 2025
    1.0
    Always the absolute rudest employees working there. There’s one employee there that when I hear her voice over the intercom I know I’m not gonna have my food silently handed out the window or be given an attitude for no reason. She’s a delight and I wish I knew her name but I also haven’t seen her in months, unfortunately. Last night we ordered the medium McDonaldLand shake on the app and arrived to be sharply told they don’t have the shake and the machines go down at midnight. I asked what our other options were and when she mentioned frappe I said cool, I’ll take a large caramel frappe. She laughed at me and said that I ordered a medium milkshake so I’m getting a medium frappe? I said the price is decently close to the same and she said “ohohoh MA’AM”, closed the window on me, and brought me out a medium frappe. I was charged 4.29 for a mcdonaldland milkshake, a large frappe would be 4.59, and a medium frappe would be 4.19. Girl was rude and acted like 30 cents was going to break McDonald’s bank instead of try to make things right for the customer and allowed the customer a 10 cent loss. Thats right, being rude over CENTS. I've often said I’d never return to this location if I didn’t work nearby because most of the employees don’t care to be polite to customers despite having chosen a customer service job. Hopefully I can get off work more regularly in time to go to the Arby’s when I need something to tide me over till I get home.
  • RG
    Rachel Garrett
    Sep 14, 2025
    5.0
    Everything about this visit today was amazing. From the amount of time in the drive through to the friendliness of BOTH the cashiers. First window was kind and ASKED of I wanted the receipt (doesn’t happen) and the second cashier was amazing too. She confirmed my order, affirmed that she put the straw in the bag (also doesnt happen) and told me to have a great day. This is old school customer service and I am for it! It is 2025 and most people think that you don’t have to be courteous when dealing with the public. I unfortunately didn’t get their names but it was between 10:30-11:00 am today. Read into that management. Find out who those women were and congratulate them on a job well done. They were amazing. I didn’t want to be weird by saying (being nice isn’t normal in fast food) but IT ISNT! Thank you. You have a great work ethic and because of you two I will not stop eating fast food. No diet for me. You were awesome and your kindness made my morning!

Frequently Asked Questions About McDonald's

What are the McDonald's address and contact information in Anniston, AL?

The McDonald's is located at 1901 Quintard Ave, Anniston, AL 36201. You can contact them at +1 256-236-5224.

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, seven days a week.