Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.0
554 reviews
5 stars
282
4 stars
130
3 stars
58
2 stars
28
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor service, indicating a need for better management and staffing.
Food Quality
While some customers enjoyed the food, many expressed disappointment with the quality and consistency, particularly with ice cream and specific menu items.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and bathrooms, suggesting a lack of proper maintenance.
Staff Performance
Feedback varied on staff friendliness and efficiency, with some praising individual employees while others noted rudeness and lack of training.
Nostalgic Atmosphere
The unique and historic setting of the location received positive remarks, with many customers appreciating the charm and nostalgia of the restaurant.
- SMSusan MenserNov 16, 20255.0Perfect small town feel with the most scrumptious food! My favorite... Bacon Ranch Burger. Go today! Another fun fact, they ALWAYS give pup cups 🐶
- EOEleanor OnstottNov 1, 20255.0So cute!
- HWHailey WeaverOct 19, 20251.0Ordered online and still had to wait. Guess what, my food was wrong. My burger is missing 😒
- AJAshley JohnsonOct 7, 20251.0I am not one to typically leave reviews; however, repeated disappointing experiences at this location have compelled me to share feedback. It raises serious questions about whether management is either unaware of the ongoing issues or unable to effectively operate the business. Too often, the ice cream machine is out of service, staffing is insufficient to properly assist customers, and the food quality is consistently mediocre. Most concerning, today at 2:00 p.m., the restaurant was closed until 4:00 p.m. according to the handwritten sign on the window—despite staff inside and vehicles present. I have a photo if you'd like verification. This is a unique and historic location with tremendous potential, yet the poor service overshadows what could be a truly great customer experience. Running a business requires passion, consistency, and accountability. If that commitment is lacking, then leadership should ensure it is placed in the hands of someone who can operate it as it deserves.
- RHRobin HeadOct 3, 20251.0If l could rate lower would be a 0! Coming from out of town my 88 year old grandmother wanted some icecream etc... l ordered at the window they had 2 in front and a drive threw. I ordered at the one on the left. Everyone got there order but me! Within mins! I promise u about 7 to 10 different people. I ask 3 times about mine. Never got it after about 40 mins! I ask for refund! One lady in the back was eating toppings with bare hands and fixing people order. I have never seen anything like this!!!! Had a over 3 hour drive back home. I didnt fuss at them or anything but l did tell them this was the worst service ever.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and ice cream cakes via DQCakes.com.
Where is Dairy Queen Grill & Chill located?
It is located at 220 E Three Notch, Andalusia, AL 36420-3123, USA.
What are the opening hours for Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open every day from 9:00 AM to 9:00 PM.
Does Dairy Queen Grill & Chill have drive-thru and outdoor seating?
Yes, the location offers both drive-thru service and outdoor seating to enjoy your meal.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant is family-friendly and welcomes children, making it a great dining option for all ages.
Can I place orders online or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can place orders online through their website and get exclusive deals by downloading the Dairy Queen app.
What other ice cream shops are near Dairy Queen Grill & Chill?
Nearby ice cream shops include another Dairy Queen and Jerry's Blueberries, which also offers smoothies and health food options.
Are there any fitness or community centers near Dairy Queen Grill & Chill for after-meal activities?
Yes, CrossFit Andalusia is nearby, where you can enjoy a workout or community activities after your visit.
What shopping options are close to Dairy Queen Grill & Chill?
Nearby shopping includes Farmers Home Furniture, Ashley Furniture HomeStore, 3 Notch Emporium, Hwy29N Flea Market, and So Thankful thrift store and candy shop.
How can nearby attractions like the Three Notch Museum enhance a visit to Dairy Queen Grill & Chill?
After enjoying your meal at Dairy Queen, you can visit the nearby Three Notch Museum to explore local history, making for an enriching outing in Andalusia.