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Arby's

3.9
(637 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2593 Hwy 280, Alexander City, AL
35010, United States

Hours

Reviews

3.9
637 reviews
5 stars
293
4 stars
176
3 stars
70
2 stars
24
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Customers reported issues with food temperature and quality, including cold fries and poorly prepared sandwiches.

Service Speed

Many customers experienced long wait times for their orders, both in the drive-thru and inside the restaurant.

Cleanliness

Some reviews noted that the restaurant was clean and well-maintained, but this was not universally acknowledged.
  • LF
    Lisa Foster
    Feb 9, 2026
    1.0
    Tried going inside to order our lunch but the person at the counter apparently had more important things on her cell phone she didn’t even look up to ask if it was to go or for there and just continued on her phone while we started our order I turned around and walked out. Decided to go thru the drive thru the person at the window did not say one word to me not my total not hello not even thank you. Beyond disgusted with the the whole experience and as a manager in a fast food establishment this is unacceptable Time 3:00pm Date 2/9/26
  • EE
    ed ed
    Jan 19, 2026
    1.0
    Save time save money don’t even go
  • HM
    Haley Moore
    Jan 3, 2026
    1.0
    Every time I come here they are rude and never get my order right
  • AD
    AJ Drake
    Dec 21, 2025
    1.0
    This Arby's is one of the worst that I have been to. Their customer service is horrible and they are rude for no reason. There is no point in working in customer service just to have a bad attitude and talk to people any kind of way, especially considering that we are paying customers. 0/10 would not recommend, spend your time and money elsewhere.
  • AD
    Ashlan Drake
    Dec 21, 2025
    1.0
    So my brother, his fiancé and I visited this Arby’s in Alex city and we were ordering and the RUDE, NASTY, curly fries serving female decided to put emphasis on “ Okay “ in a very disbursing way that customers should not be greeted with. Also the other male that was working also came off in a very nonchalant way. With all of this being said DON’T go to this Arby’s unless you wanna be greeted and have your food served with the lack of disrespect and manners.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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