Tropical Smoothie Cafe

Reviews

• CR

  Crystal Rice

  Sep 20, 2025
  1.0
  Found a bolt in my bowl. Called to report and can’t get anyone to answer.
• TL

  Thomas Landers

  Jul 26, 2025
  1.0
  My issue is not the food. My mother and sister get the food and they say it’s good. My issue is with the staff. I’ve seen firsthand how inexperienced, unprofessional, incompetent, and how impolite the staff have been every time I’ve been through the drive through. Our orders come out wrong, sometimes we’re not given the price for the food, the staff focus on taking instead of working, and the Hispanic girl at the window will give dirty looks towards us. This is unacceptable behavior. Teach your workers good proper etiquette or fire them.
• KB

  Kelly Brady

  Jul 18, 2025
  1.0
  Horrible customer service and management doesn't care. Every negative review gets same cut and paste "contact us at this link response ". I provided my name and contact number when your worthless employees ignored us while playing around.
• ST

  Smokin Tree

  Jul 17, 2025
  1.0
  Was there today and evidently the employees are too busy playing around to serve, so we left!!!
• SB

  Shannon Brady

  Jul 17, 2025
  1.0
  Three strike outs in one month, we're done! have been coming to this location for the last three years and was usually satisfied until now. Three visits in 1 month with less than poor service. three weeks ago went in for smoothies and Chicken pesto. Got smoothies and watched as our pesto's sat on the prep counter while the three girls were gossiping and laughing until I asked them to please finish our order. Last week we came in and ordered two Mango Monsoons and when they arrived divided up in four kids cups. We were advised they had run out of large cups and that was why they were in the kids cups. That might be something you want to let the customer know in advance. Then come to today and we walked in and walked to the register. we were not greeted at all. The girl at the smoothie area was talking to a young Hispanic girl in the food prep station. She then walked right by us not acknowledging us at all to where the Hispanic girl was. She continued her personal conversation, laughing with the other girl until my wife said, hello can we get some service? The girl then came to the register and stated , what do you want, still looking back toward the other girl? My wife ordered Two Mango Monsoons and paid for them. When the girl brought one out, my wife advised that she had asked for two. She stated well, I only rang one up so I need to ring up another one and walked to the register. I told the girl that's why you needed to be paying attention to a customer while they order, at which point she smirked and looked back towards the back again. I told my wife, forget it, I didn't want the smoothie now. I told the girl I wanted to speak to the manager and she went back and spoke with the now two girls in the back area. A young lady then came out and advised that she was the manager. I advised her of what had just transpired and she had little response. I asked her if the owner was there and she said she had just left and wouldn't be back until tomorrow. I advised that I would leave my name and number and wanted the owner to call me back, which I did. I then asked for the owners name and was given Jennifer. I asked for the young lady's name that had said she was the manager and she gave me a name, which I spelled out asking if that was correct. She advise no it was not and I asked her to spell it for me, which she responded, no its fine the way you got it. We then left advising that I will expect a call from the owner. Either way this is the last visit to Tropical Smoothie of Albertville. This from a minimum of three time a month customer!

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