Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
2.9
323 reviews
5 stars
107
4 stars
41
3 stars
22
2 stars
22
1 star
131
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and unhelpful staff, with many customers experiencing poor customer service and incorrect orders.
Order Accuracy
A significant number of customers reported frequent issues with incorrect orders, missing items, and food not prepared as requested.
Speed of Service
Customers consistently complained about long wait times, both in the drive-thru and inside the restaurant, often exceeding reasonable expectations for fast food.
Food Quality
While some customers praised the food as fresh and delicious, many others reported cold, stale, or poorly prepared items.
Management Issues
Several reviews pointed to poor management practices, including staff being short-handed and lack of accountability for mistakes.
- MSM. J (SketchyPanda)Dec 15, 20251.0The staff is incredibly rude..
- AAAmanda AlfordDec 12, 20253.0I’m sure the food is good and it looks clean in there but nobody wears gloves and you know everybody uses the bathroom. If I can’t trust you to put on gloves to handle my FOOD, I’m sure not trusting you that you washed your hands after using the potty and I shouldn’t have to. You should just wear gloves like you’re supposed to. Bye.
- TBTracy BaggettDec 8, 20253.0Hate the damn computer thing you have to order from..
- LLlovell lovellSep 28, 20251.0how do i get the wrong order 80% of the time i come here? i’m so tired of it. people pay for food and then just don’t get it. insane.
- JMJacob MunhollandSep 26, 20255.0Food was PHENOMENAL! Staff was kind and had positive attitudes even though they had a long line. Drinks were perfectly carbonated and the perfect amount of syrup. Outdoor sitting and handicap accessible! Highly recommend
Frequently Asked Questions About Wendy's
Is #413 2170 Kent Dairy Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy's at 2170 Kent Dairy Road in Alabaster, AL currently open?
Yes! Wendy's at this location is open and committed to serving quality food daily.
What are the operating hours for the Wendy's drive-through in Alabaster?
The drive-through is open from 6:00 AM to 11:59 PM Monday through Thursday and Sunday, and from 6:00 AM to 1:00 AM on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Alabaster serves breakfast, including combos, sandwiches, coffee, and sides.
What payment methods does Wendy's accept?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
Can I order Wendy's food online or via app?
Yes, you can order Wendy's online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
How can I contact this Wendy's location for feedback or questions?
You can call (205) 358-8161 directly or use the Wendy's Contact page, Live Chat, or Customer Satisfaction Survey online.
Are there nearby coffee shops where I can grab a drink before or after visiting Wendy's?
Yes, Starbucks and 7 Brew Coffee are nearby, perfect for a coffee before or after your meal at Wendy's.
What other dining options are near Wendy's at 2170 Kent Dairy Road?
Nearby dining options include Hungry Howie’s Pizza for pizza and Braum’s for ice cream, great choices if you want to explore local eateries.
Is there a bank or financial service close to Wendy's that I might visit after dining?
Yes, Central State Bank and Western Union are close by if you need banking or money transfer services.
Does Wendy's have options for dining in, takeout, or drive-thru?
Wendy's offers dine-in, takeout, drive-thru, and delivery where available at this location.