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Wendy's

2.9
(328 reviews)

Business Details

(205) 358-8161
https://locations.wendys.com/

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2170 Kent Dairy Road, Alabaster, AL
35007, United States

Hours

Reviews

2.9
328 reviews
5 stars
109
4 stars
41
3 stars
23
2 stars
23
1 star
132

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and management.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and overall dissatisfaction with order accuracy.

Wait Times

Many customers expressed frustration with long wait times, both in the drive-thru and for food preparation, often citing delays even with few customers present.

Food Quality

While some reviews praised the food, many others criticized it for being cold, improperly prepared, or not matching the advertised items.

Staffing Issues

Several reviews noted that the location was often short-staffed, contributing to slow service and poor customer experiences.
  • LR
    Leslie R
    3 days ago
    5.0
    Food really good and fresh. They were busy so took a little bit. Very Clean restaurant. Totally like the order stations.
  • GE
    Greg Elmore
    Feb 12, 2026
    1.0
    Got the spicy chicken sandwich. Through the drive thru. Fries and sandwich was cold as can be. Not going back
  • CM
    Chad McDaniel
    Feb 7, 2026
    2.0
    I'm not sure they can move any slower getting orders ready, and they still managed to get it wrong.
  • WW
    william
    Jan 23, 2026
    5.0
    Nice and clean very nice workers
  • AA
    Amanda Alford
    Dec 12, 2025
    3.0
    I’m sure the food is good and it looks clean in there but nobody wears gloves and you know everybody uses the bathroom. If I can’t trust you to put on gloves to handle my FOOD, I’m sure not trusting you that you washed your hands after using the potty and I shouldn’t have to. You should just wear gloves like you’re supposed to. Bye.

Frequently Asked Questions About Wendy's

Is #413 2170 Kent Dairy Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy's at 2170 Kent Dairy Road in Alabaster, AL currently open?

Yes! Wendy's at this location is open and committed to serving quality food daily.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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