Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
2.9
320 reviews
5 stars
107
4 stars
41
3 stars
20
2 stars
22
1 star
130
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong food.
Service Speed
Customers consistently complained about long wait times, often exceeding 30 minutes, even with few cars in line.
Staff Attitude
Numerous reviews highlighted rude and unhelpful staff, with some customers feeling disrespected or ignored.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about freshness and taste.
Management Issues
Customers expressed dissatisfaction with management, citing poor handling of staff and customer service problems.
- LLlovell lovellSep 28, 20251.0how do i get the wrong order 80% of the time i come here? i’m so tired of it. people pay for food and then just don’t get it. insane.
- JMJacob MunhollandSep 26, 20255.0Food was PHENOMENAL! Staff was kind and had positive attitudes even though they had a long line. Drinks were perfectly carbonated and the perfect amount of syrup. Outdoor sitting and handicap accessible! Highly recommend
- AHAmy HigdonSep 20, 20251.0This is the slowest Wendy’s and for no reason. There can be just a few customers and it takes 30 minutes to get your food.
- DCDaniel ClinkmanSep 18, 20251.0Incompetent and unhelpful staff. Check your order before leaving the drive through. I had an entire $12 meal missing from my order. When I got home 20 minutes later and realized it, I called for a refund and was told I needed to come back to the store to get it refunded. I have kids and don’t have an hour to burn getting there, haggling with the manager, and getting back. They have one job, to make and serve food, and they aren’t capable of reliably doing it.
- MMMatthew McLainSep 6, 20255.0Wendy's can be hit or miss like any fast food place. This one is updated inside and food has been consistently good. They were slammed when I went today, assumed I would have to wait. Nope, got my food on time. Thank you!
Frequently Asked Questions About Wendy's
Is #413 2170 Kent Dairy Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Alabaster, AL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Alabaster, AL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (205) 358-8161.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does #413 2170 Kent Dairy Wendy’s serve breakfast?
Yes, this Wendy’s location in Alabaster, AL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is Wendy's at 2170 Kent Dairy Road in Alabaster, AL currently open?
Yes! Wendy's at this location is open and committed to serving quality food daily.
What are the operating hours for the Wendy's drive-through in Alabaster?
The drive-through is open from 6:00 AM to 11:59 PM Monday through Thursday and Sunday, and from 6:00 AM to 1:00 AM on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Alabaster serves breakfast, including combos, sandwiches, coffee, and sides.
What payment methods does Wendy's accept?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
Can I order Wendy's food online or via app?
Yes, you can order Wendy's online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
How can I contact this Wendy's location for feedback or questions?
You can call (205) 358-8161 directly or use the Wendy's Contact page, Live Chat, or Customer Satisfaction Survey online.
Are there nearby coffee shops where I can grab a drink before or after visiting Wendy's?
Yes, Starbucks and 7 Brew Coffee are nearby, perfect for a coffee before or after your meal at Wendy's.
What other dining options are near Wendy's at 2170 Kent Dairy Road?
Nearby dining options include Hungry Howie’s Pizza for pizza and Braum’s for ice cream, great choices if you want to explore local eateries.
Is there a bank or financial service close to Wendy's that I might visit after dining?
Yes, Central State Bank and Western Union are close by if you need banking or money transfer services.
Does Wendy's have options for dining in, takeout, or drive-thru?
Wendy's offers dine-in, takeout, drive-thru, and delivery where available at this location.