Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,106 reviews
5 stars
306
4 stars
222
3 stars
192
2 stars
99
1 star
287
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently reported issues with food quality, such as cold or burnt items, incorrect orders, and even health concerns like food poisoning.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors, contributing to a negative dining experience.
Staff Attitude
Many customers expressed dissatisfaction with the attitude of the staff, describing them as unprofessional, dismissive, and unfriendly.
Inconsistency
The location received mixed feedback, with some customers noting good experiences while others reported consistent issues, indicating a lack of reliable service.
- SMShawn McPhail2 days ago2.0This location always either has issues with having food in stock, coffee being unavailable, or horrible customer service. Whomever was taking orders at 1:21pm on 11/22/25 was exceptionally rude. I understand that you may be having a bad day but there is no need to be abruptly rude to a customer for no reason. I did not get her name but I saw her and heard her voice through the speaker and at the window. The best description I have of her is that she’s black with what looked like semi-short hair. I would not recommend getting food here; I’d suggest the Sonic close by. Good and quick customer service and they have everything in STOCK!!
- CBCayla BeallOct 22, 20253.0How can yall forget the filet patty on my sandwich? I wish I would have checked before leaving. This is ridiculous… I’m giving three stars because the people working at the front are nice and helpful.
- EMElena McgowinOct 16, 20251.0This is so annoying. This was a LARGE fry?? I ate maybe 4 fries from the bag before taking this photo. Wasting peoples money. like be so for real. What a rip off. EDIT: yall left off my sauce too. thanks.
- YTYvonne TatumOct 13, 20251.0Order the Mcdouble bundle on yesterday evening. eating after driveway expérience discover fries warm mcdouble not even hot to meet cheese try calling back to replace order no answer for about 45mins Tried to call still no answer from number listed on google. I was not able to drive back to location yesterday
- JSJohn SellersOct 11, 20251.0Lady in there on Saturday October 11 wouldn't take any orders with cash register. My food was burnt so I took it back in she acted like she got mad! They made another one which was burnt also! You need someone in there that actually wants to be at work and will treat people with respect! I will never come back to this McDonald's
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 1493 1st Ave N, Alabaster, AL?
McDonald's in Alabaster is open daily from 5:00 AM to 11:00 PM.
What are the drive-thru hours for this McDonald's location?
The drive-thru is available every day from 5:00 AM to midnight.
What delivery services does McDonald's Alabaster offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where can I order McDonald's food online for this location?
You can place orders online at https://mcdonalds.order.online/business/-5579 or use their app available on Apple and Android.
What payment options are accepted at McDonald's in Alabaster?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does McDonald's offer any rewards program?
Yes, the MyMcDonald's Rewards program lets you earn points for free food. More details at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
Is there a McDonald's app available for mobile ordering and offers?
Yes, the McDonald's app offers mobile ordering, mobile offers, and more. Available on the Apple App Store and Google Play Store.
What nearby places can I visit before or after dining at McDonald's in Alabaster?
Nearby places include Princess Nails for beauty services, Foundry Thrift Store for shopping, and Shelby Motor Lodge for accommodations.
Are there other fast food options near McDonald's at 1493 1st Ave N?
Yes, Golden Fish and Chicken and New York Pizza & Pasta Alabaster are nearby alternative dining options.
If I need car services, are there automotive-related businesses near McDonald's?
Yes, nearby are Yourcarguykeith for automotive repair, Barbysdreamcar and Jacobsellscars as car dealers, and Ernest McCarty Ford for automotive sales.