Jimmy John's

3.8
291 reviews
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Business Details

634 1st St N, Alabaster, AL
35007, United States
(205) 564-8228
https://locations.jimmyjohns.com/al/alabaster/sandwiches-3560.html

About

Sandwich Restaurant

Location

Jimmy John's
634 1st St N, Alabaster, AL
35007, United States

Hours

Reviews

3.8
291 reviews
5 stars
156
4 stars
48
3 stars
18
2 stars
20
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly staff, others reported rude interactions and poor handling of issues.

Order Accuracy

Many customers experienced issues with incorrect orders, both for delivery and in-store, leading to frustration.

Food Quality

The quality of food received mixed reviews, with some praising freshness while others complained about spoiled ingredients and inconsistent portion sizes.

Delivery Speed

Delivery times were frequently criticized as being slow, contradicting the brand's promise of 'freaky fast' service.

Atmosphere and Cleanliness

The dining area was generally noted as clean, but some customers mentioned issues with staff shortages affecting service.
  • RD
    Robert Dees
    Dec 7, 2025
    5.0
    Always have great customer service and they make the sandwich all time.So if you guys want to go to a sandwich place, I recommend you go to this location right here
  • KR
    Kristen Rogers
    Nov 29, 2025
    1.0
    I placed an order online for pick up and got confirmation immediately. When I got to the store 30 minutes later it had not been made. They muttered some excuse to my husband that he couldn't hear and said it would take 5 minutes to make. So what was the purpose of ordering ahead of time? I used to love Jimmy John's for their speed but this missed the mark entirely.
  • JF
    Jan Fowler
    Oct 30, 2025
    5.0
    Great place
  • JS
    Jeremy Smith
    Oct 14, 2025
    5.0
    Ordered a chicken caesar wrap and tuna sandwich for delivery and both were fantastic. Delivered quickly as well.
  • MC
    Michael Curtiss
    Oct 7, 2025
    2.0
    First time there and not really impressed. I ordered tuna on lettuce wrap and could barely find the tuna. So I spent 14 or 15 bucks for mostly lettuce. The chips contained peanut oil, and being allergic I was glad I saw that before eating. Guess I am one of the few people with a peanut allergy since all their chips are made with peanut oil . 😕
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