Many customers reported poor service, including long wait times, inattentive staff, and mistakes with orders.
Food Quality
There were numerous complaints about food quality, including cold and undercooked items, as well as inconsistent portion sizes.
Atmosphere
The atmosphere received mixed reviews, with some finding it enjoyable for sports viewing, while others noted it was too loud or unwelcoming.
Management Concerns
Several reviews highlighted issues with management, including poor handling of customer complaints and unprofessional behavior.
Positive Experiences
Despite the negative feedback, some customers praised specific servers and enjoyed their meals, indicating that experiences can vary significantly.
DF
Duke Frison
3 days ago
1.0
This was a total disappointment. I ordered 2 combos which total included 40 wings and 2 large fries. I purposely placed this online order while sitting in the take-out area of the restaurant, in hopes of getting quality food. It didn't work.
Food was not only cold, but dried out, which meant it sat under a heat lamp and died. But here's the kicker, I ordered lemon pepper wings. Whoever made my wings put plain wings in the box and then sprinkled lemon pepper across the top surface, because there was no lemon pepper spice underneath. This was just the worse, plus my order was placed around 3pm. There were two tables in the restaurant when I walked in who already had their food, so the place was pretty dead...and yet I get cold, hard, dry wings with only one side of the chicken having any seasoning. Just wrong on so many levels.
PW
Peyton Truett Watkins
Dec 27, 2025
1.0
I don't typically write reviews on restaurants unless there is something worth mentioning. In this case, it was because our experience was terrible.
Let me begin by saying that the only reason we came here was because we had giftcards.
When we walked in, there was no hostess in sight. The atmosphere was unwelcoming and staff appeared miserable. When a hostess finally seated us, she never told us who our server would be (or that someone would be with us shortly). We came before the dinner rush, so the place was nearly empty. Several staff were walking around the whole time we were seated, but no one ever acknowledged us or took our drink order. We waited over 10 minutes and walked out. We won't be back.
SH
Samuel Haberlach
Dec 22, 2025
2.0
We ordered an appetizer that didn’t come out until our main course did. The server warned that the buffalo chicken dip is hot, right after she walked away I dipped a chip and took a bite to find out the dip was lukewarm at best. My wife’s fries were also cold. Usually buffalo wild wings was always a great spot with great food but their quality really seems to have gone down. The wings were also cold to the touch especially after they put the refrigerated veggies on top of them rather than on the side like they used to.
JM
James McCarthy
Dec 21, 2025
5.0
Great service and screens filled with sports. Exactly what I want when going to BWW.
AF
Anthony Fendley
Dec 5, 2025
5.0
service always great, the beer cheese chicken cheese steak is so delicious.
Frequently Asked Questions About Buffalo Wild Wings
What type of food can I expect at Buffalo Wild Wings in Alabaster?
Buffalo Wild Wings in Alabaster offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
What are the operating hours of Buffalo Wild Wings in Alabaster?
The restaurant is open from 11:00 AM to 10:00 PM Monday through Wednesday and Sunday, until 11:00 PM on Thursday, and until midnight on Friday and Saturday.
Where is Buffalo Wild Wings located in Alabaster?
Buffalo Wild Wings is located at 840 Colonial Prommenade Parkway, Alabaster, AL 35007, USA.
Is Buffalo Wild Wings in Alabaster currently open?
Yes, Buffalo Wild Wings in Alabaster is currently open and not closed.
How can I contact Buffalo Wild Wings in Alabaster?
You can reach Buffalo Wild Wings in Alabaster by phone at +1 205-664-0040.
Does Buffalo Wild Wings in Alabaster have an online presence?
Yes, Buffalo Wild Wings has websites for the Alabaster location and social media pages including Facebook and Yelp.
Which nearby entertainment options can I visit before or after dining at Buffalo Wild Wings in Alabaster?
You can enjoy a movie at nearby Alabaster Amstar Theater or Amstar Stadium 14 before or after your visit to Buffalo Wild Wings.
Can I find other dining options near Buffalo Wild Wings in Alabaster?
Yes, nearby dining options include Ruby Tuesday, Barrio Fiesta (Mexican cuisine), Mizu Japanese Steak House, Panda House (Chinese/Asian cuisine), and Dairy Queen.
Are there any nearby services where I can manage my banking or financial needs close to Buffalo Wild Wings?
Legacy Community Federal Credit Union and Jackson Hewitt Tax Service are located nearby for your banking and financial advisory needs.
What categories does the Buffalo Wild Wings in Alabaster belong to?
Buffalo Wild Wings in Alabaster is classified as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.