Buffalo Wild Wings

4.0
1597 reviews
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Business Details

840 Colonial Prommenade Parkway, Alabaster, AL
35007, United States
(205) 664-0040
https://www.buffalowildwings.com/locations/us/al/alabaster/840-colonial-prommendade-parkway/sports-bar-494
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
840 Colonial Prommenade Parkway, Alabaster, AL
35007, United States

Hours

Reviews

4.0
1,597 reviews
5 stars
793
4 stars
410
3 stars
170
2 stars
83
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Many reviews highlighted declining food quality, with complaints about cold, dry, or poorly prepared items, particularly wings.

Management Concerns

Several customers expressed dissatisfaction with management's handling of issues, including complaints about customer treatment and lack of responsiveness.

Atmosphere

The restaurant was noted for being too loud, which detracted from the dining experience for some customers.

Inconsistent Experience

Overall experiences varied significantly, with some customers enjoying their visits while others had negative encounters, indicating inconsistency in service and food quality.
  • TT
    Teakeyman
    Nov 15, 2025
    5.0
    If you’re looking for a fun night out with great food and even better deals, Buffalo Wild Wings in Alabaster absolutely delivers! We stopped in on BOGO night, and it was hands-down one of the best values around. The wings came out hot, fresh, and full of flavor—exactly what you want when you’re craving that classic BWW experience. I decided to try the Spicy Pickle Bloody Mary, and let me tell you… it packed a punch! A little too hot for me personally, but if you’re a heat lover, it might be right up your alley. Luckily, having Angry Orchard on tap was a perfect and refreshing bonus that hit the spot. The staff was friendly, attentive, and genuinely seemed to enjoy taking care of everyone. Even on a busy deal night, the service was excellent from start to finish. Overall, Buffalo Wild Wings in Alabaster deserves a shout-out for great food, great deals, and great people. Definitely worth the visit!
  • BH
    Blaine Hurt
    Oct 24, 2025
    5.0
    We go here often enough so I suppose it would only make sense to give a solid review. It's one place the kids never have an argument for.
  • AH
    Andrew Hashman
    Oct 10, 2025
    1.0
    Was overcharged for my families meal, the total bill was $82.16 but was charged $102.83, no tip was added to the receipt, we tipped $10 in cash. Returned to ask why I was overcharged, was told the GM (General Manager) wasn't there at the moment, they took my information, claimed it was a "disparity" and said the GM would be contacting me. Never received a phone call, will never eat at another Buffalo Wild Wings ever again.
  • SK
    Steven Knestrict
    Oct 9, 2025
    2.0
    Chocolate Fudge Cake, cookie, all American burger, grilled cheese, cheese curds were all delicious. Bacon-smashed hatch chili burger had virtually no toppings or sauce, and was near flavorless. Boneless wings were dry and overcooked, mostly bread with little meat inside. Side of veggies (celery and carrots) were not fresh. Discolored, wilted, soft to the touch from sitting in moisture for a prolonged period.
  • MM
    Marie
    Oct 1, 2025
    1.0
    On September 27, 2025, management at the Alabaster, AL Buffalo Wild Wings displayed gross negligence in handling a situation with a teenager. Instead of seeking out the many adults present or resolving the matter calmly, management escalated it to the point of causing severe and unnecessary trauma for the teen, his teammates, and their families. This location failed to show basic judgment or care, and their actions have left a lasting negative impact on the community. Buffalo Wild Wings should be held accountable for such reckless management practices.
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Frequently Asked Questions About Buffalo Wild Wings

What type of food can I expect at Buffalo Wild Wings in Alabaster?

Buffalo Wild Wings in Alabaster offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the operating hours of Buffalo Wild Wings in Alabaster?

The restaurant is open from 11:00 AM to 10:00 PM Monday through Wednesday and Sunday, until 11:00 PM on Thursday, and until midnight on Friday and Saturday.