Arby's

3.8
1007 reviews
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Business Details

652 First St N, Alabaster, AL
35007, United States
(205) 664-1797
http://www.arbys.com/locations/us/al/alabaster/652-first-st-n/store-5567
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
652 First St N, Alabaster, AL
35007, United States

Hours

Reviews

3.8
1,007 reviews
5 stars
423
4 stars
265
3 stars
130
2 stars
57
1 star
132

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including burnt, cold, or improperly cooked items.

Service Issues

Many reviews highlighted slow service, incorrect orders, and unresponsive staff, particularly during late hours.

Cleanliness

Several customers noted cleanliness issues in the dining area and restrooms, with some expressing concerns about food safety.

Staff Attitude

While some employees were praised for their friendliness, many reviews mentioned rude or indifferent staff behavior.
  • BA
    Barry Alan
    Dec 8, 2025
    4.0
    Ordered the new steak bites. They were burnt on the outside, but otherwise good.
  • TM
    Tony Miller
    Dec 2, 2025
    2.0
    Steak bites were dry and tough
  • BB
    Bambi
    Oct 17, 2025
    5.0
    Standard Arby food menu. Always cold in there.
  • ZF
    Zeke Fason
    Oct 9, 2025
    3.0
    Foods good, workers are nice, fairly nice dinning area. But the app works only 20% of the time. I like to order ahead because of a short lunch break. And nothing more annoying than filling out an order just to go place it and it just buffers. Of the 10ish times I've been there I've managed to order twice on the app. Sometimes its so aggravating I go to a different restaurant
  • LG
    LaTanya George
    Oct 8, 2025
    1.0
    I always hear people saying they wonder who is patronizing Arby’s because their food is awful - well I attempted to give them a chance today by placing a Door Dash order for the new steak bites. I ordered 2 nine piece orders of steak bites, 3 mac and cheeses and a sandwich combo. The DoorDash driver called me to advise they had no Mac and cheese so they were giving me curly fries instead - and on top of that I only received 1 order of steak bites. My bill was $60.32 for basically a bag filled with curly fries! Thankfully I got refund from Door Dash, but never and I mean NEVER will I patronize Arby’s again. And I will share my HORRIBLE experience with anyone who will listen for as long as I live.
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