At Big Dipper Homemade Ice Cream we are serving our award winning extensive and ever-changing variety of delicious homemade ice cream prepared by us at our Palmer location. Our location at the Clocktower in Wasilla is spacious, fun and family-friendly conveniently located in downtown Wasilla. As a locally owned business, we look forward to bringing joy to our community through our love for people & ice cream.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.