Customers generally enjoyed the food and ice cream, with many praising the blizzards and burgers, though some reported issues with cold or poorly prepared items.
Service Issues
Numerous reviews highlighted slow service, rude staff, and problems with order accuracy, leading to a negative customer experience.
Cleanliness Concerns
Several customers noted unsanitary conditions in the dining area and bathrooms, which detracted from their overall experience.
Management Problems
Feedback indicated poor management practices, including staff shortages and inadequate training, contributing to service delays and customer dissatisfaction.
Positive Experiences
Despite the issues, some customers reported positive experiences with friendly staff and enjoyable visits, indicating potential for improvement.
JJ
Jenna
Oct 27, 2025
5.0
I like dq it has good food and ice cream and play place is a 10/10 and it has the best music
A3
Allen Christiansen 3
Oct 22, 2025
5.0
The service and food was amazing
TB
Tyson Barber
Oct 22, 2025
5.0
Good place. Great place to hang out with friends.
AV
Aubrey Vongthalangsy
Sep 30, 2025
5.0
I love coming here it’s a 10/10 and I’ve been here a bunch and it has great service and food😁
AD
Alaska Dan
Sep 26, 2025
2.0
Very expensive for small amount of ice cream, regular price 5.29 or 5.39 for this small amount of ice cream. This is their medium sundae, looks more like a small. I used my app and paid 2.99 plus tax 3.08. I would not pay full price for this carmel sundae. The girl was taking out trash when I got there and she just left this mess in the parking lot.
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 401 W Evergreen Ave, Palmer, AK 99645-6956, USA.
What are the opening hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 10:30 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, Blizzard® Treats, shakes & malts, Grillburgers®, chicken strip baskets, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill provide family-friendly facilities?
Yes, the location offers booster seats, high chairs, is wheelchair accessible, has restrooms, and is family-friendly and good for kids.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/41935/.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, there is a drive-thru service available at this location.
How can I get exclusive deals from Dairy Queen Grill & Chill?
You can download their app for exclusive deals at https://www.dairyqueen.com/app.
What nearby places can I visit after enjoying a meal at Dairy Queen Grill & Chill?
After your visit, you might check out nearby attractions like Wishbone Lake, or grab a coffee at Purple Moose Espresso.
Are there any nearby public service locations around Dairy Queen Grill & Chill?
Yes, nearby are places such as the First National Bank Alaska Palmer Branch, Palmer Chiropractic Clinic, and Palmer Vision Clinic for various services.
Where can I find fuel or convenience stores near Dairy Queen Grill & Chill?
Chevron gas station is located nearby for fuel and convenience needs.