Dairy Queen Grill & Chill

Reviews

• TB

  Trevion Berry

  Jan 5, 2026
  5.0
  Lovely experience — calm, comfortable, and very well organized.
• DD

  David Van Dehy

  Dec 13, 2025
  1.0
  You could literally be the only customer in the entire restaurant and they will still take forever to make your order. It doesnt seem like a single person that works here actually cares about their job. Cleanliness of the restaurant is suffering. Do better.
• AG

  Austin Gibson

  Dec 12, 2025
  1.0
  This was my first visit and things went almost like the previous posters experience from 6 days ago. Employees weren't rude but 28 minutes for a meal when I can watch the drive through line progress, I know the dine in isn't a priority. Food was cold and I had to ask for several things that hadn't been included in my order. I think with any amount of effort, this would be an awesome place to eat and let kids play but currently I wouldn't even come back to use the bathroom. And that's disappointing because there's potential here. I usually try to be very optimistic but this experience was one of the lowest food experiences I've personally experienced so far. And I'm happy to accommodate people having a bad day, broken equipment or a lunch rush. But this wasn't it.
• TN

  True North

  Dec 12, 2025
  1.0
  I don’t usually like to complain, but this was by far the worst fast-food experience I’ve had. When we arrived, we were the only customers in the restaurant, yet it still took about 30 minutes to receive our food. Our order was incorrect, several items were missing, and the food we did receive was cold. On top of that, the trash bins were overflowing, and the restrooms appeared not to have been cleaned all day. Overall, the experience was extremely disappointing and well below what I would expect.
• BN

  Branden Navarro

  Dec 6, 2025
  1.0
  1–2 stars I’m really not the type of person who expects perfection, especially with fast food, but our experience at the Palmer Dairy Queen tonight was disappointing. We ordered two meals and it took about 20 minutes to get our food. When it came out, one order of fries was missing and both burgers were cold. I went to the counter and the employee said he would remake them, which I appreciated. But after another 20 minutes, we still didn’t have our food and the person who said he was remaking them had disappeared. I went back up again, and a different employee looked confused and a little annoyed. He did remake the burgers, but I watched him put the patties straight into the microwave. By the time everything was done, almost an hour had passed, the burgers were only lukewarm, and I still didn’t have the fries. At that point we just ate what we had and left. I understand fast food can be tough and staffing can be short. I’ve been a general manager in fast food, so I’m definitely not judging the workers themselves. They weren’t rude — if anything, they looked like they had no guidance and no real leadership on duty. But for almost $40 for two meals, the quality wasn’t there. I’m not upset about waiting a little — I know things happen — but cold, stale burgers and missing food isn’t acceptable. I left feeling frustrated and like I wasted money. I hope management can step up and support the staff better, because they clearly need direction.

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