McDonald's

3.4
883 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10447 Kenai Spur Hwy, Kenai, AK
99611, United States

Hours

Reviews

3.4
883 reviews
5 stars
244
4 stars
208
3 stars
205
2 stars
76
1 star
150

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Service Speed

Many reviews highlighted slow service times, with customers experiencing long waits for their orders.

Food Quality

Several customers noted that food was often cold, poorly prepared, or not fresh, leading to dissatisfaction.

Staff Friendliness

While some customers praised friendly staff, others reported unfriendly service and poor customer interactions.

Cleanliness

Mixed feedback on cleanliness, with some customers appreciating the clean environment while others noted dirty conditions.
  • WW
    walldo whackyson
    1 day ago
    1.0
    Bro every other order my shit is WRONG, i can't doordash kenai's MC Donald's because I can't walk back in and get my order right.
  • DP
    Dawn Pecen
    2 days ago
    2.0
    Waited 27 minutes for an order placed in store. The manager I assume continued to push food out but would not help any other employees bag it up and give it to the customer. Rather they would continue pileing food to be served but no one served it. Poor example of teamwork and respect for your employees.
  • IO
    I Odnamra
    2 days ago
    1.0
    I cant even come here anymore for lunch because of the wait times. 20 minutes on a good day and 30+ on a bad day. I just go to Arbys now. Theyre way faster even when there is a line.
  • EW
    Elizabeth Walker
    Oct 4, 2025
    1.0
    Put in a mobile order for curbside pick up 20 minutes before I arrived based on a team member previously stating that orders aren't started until you check in on the app with your spot number. Arrived, checked in on the app. After waiting 25 minutes, I went inside to check. Order wasn't ready. The staff was disorganized, team members grabbing parts of orders and then other team members asking where the order went they were working on. A team member told me that curbside pick up orders are only fulfilled after the drive-thru and inside orders are fulfilled. A team member walked over with my order which included multiple drinks and no drink carrier. I asked about the nugget sauce for the happy meal and a team member assured me it was in the other bag. It was not. I also noticed that we were short a drink. A team member told the one team member working on my order that she was missing a medium drink for my order. After 40 minutes, the food was brought to my vehicle and I had to return inside THREE TIMES to fix the order and STILL the order was incomplete. No nugget sauce for the happy meal, no medium drink, and my order was completely missing a sandwich. Arrived home only to find out that the happy meal didn't have fries and the patty on one of the burgers was still cold. This incident comes after another incident where we ordered a sandwich, asked if it came with mayo as I have a family member that is allergic, the team member told us that the sandwich didn't come with mayo, only to arrive home and find mayo on the sandwich. I called the store, talked with a team member and sent my teenager to pick up the new sandwich only for the team member to berate and gaslight my teen, telling her that she ordered the wrong sandwich, despite our receipt saying otherwise and me SPECIFICALLY asking about mayo.
  • KC
    Katrina Chase
    Sep 25, 2025
    5.0
    I'm loving it Love McDonald's they're amazing.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Kenai, AK?

McDonald's in Kenai, AK is open daily from 6:00 AM to midnight.

When is the drive-thru service available?

The drive-thru is open every day from 6:00 AM to midnight.