Service Speed
Customers consistently reported extremely long wait times for food and drinks, often exceeding 30 minutes, even when the restaurant was not busy.
Food Quality
Many reviews mentioned poor food quality, including cold and improperly prepared items, with some customers experiencing food poisoning.
Staff Friendliness
While some customers praised the friendliness of the staff, others reported rude or unhelpful service, particularly during busy times.
Operational Issues
Frequent complaints about the restaurant being closed during posted hours, as well as issues with the drive-thru and mobile ordering systems.
Management Concerns
Several reviews highlighted poor management practices, including understaffing and lack of communication, leading to a frustrating customer experience.