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McDonald's

3.4
(881 reviews)

Business Details

11808 Old Glenn Hwy, Eagle River, AK
99577, United States
(907) 694-4500
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11808 Old Glenn Hwy, Eagle River, AK
99577, United States

Hours

Reviews

3.4
881 reviews
5 stars
304
4 stars
197
3 stars
144
2 stars
63
1 star
173

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude staff and poor customer service, with many experiences of incorrect orders and long wait times.

Cleanliness

The cleanliness of the restaurant, especially the play area and bathrooms, was frequently criticized, with reports of dirty conditions.

Order Accuracy

Many reviews highlighted issues with order accuracy, with customers often receiving incorrect items or missing items from their orders.

Speed of Service

Customers consistently complained about slow service, with long wait times reported in both the drive-thru and inside the restaurant.

Food Quality

While some customers enjoyed their food, there were complaints about cold or poorly prepared items, indicating inconsistency in food quality.
  • SB
    Sam Brandal
    Feb 25, 2026
    2.0
    They consistently do not put napkins in the bag. Is there a national napkin shortage or what?
  • KB
    Kenneth Butler
    Feb 9, 2026
    2.0
    There is a gentleman named AJ that is an employee also there is another gentleman that works in the.nightshift drive thru the both of them are rude and talk about customer behind there backs then proceed to lagh at the customer not caring at all. That is very poor customer service and should not be tolerated also I did not ever use inappropriate language at all towards either of them.
  • LL
    L
    Jan 19, 2026
    1.0
    Went through Sunday at about 10:15pm. The guy at the window cashing people out is rude, can't understand him at the speaker at all because he mumbles so bad. Ordered two large fries, they literally gave us old COLD fries and put and few fresh ones on top to fool us.
  • AL
    Amy Latham
    Jan 9, 2026
    1.0
    Absolutely ridiculous. Employees talking about how they are intentionally going slow to make people wait. This is especially ridiculous for door dashers whose income relies on how quickly they complete orders. I wouldn’t waste my money at this location if I were you.
  • SD
    Sophie Desj.
    Jan 3, 2026
    1.0
    This place used to be the best Mcdonalds in the world!!! Until the 2018 earthquake where they had to remodel the place and it sucks now!!! The old playland was 10000x better than whatever piece of garbage they have now. People used to actually come here and I even met one of my best friends here but they had to replace the amazing playland that my friend's dad used to call "Mount Krumpet" with some boring "modernized" and "safer" playland that is very dirty and gross. Like the slide barley goes down two levels and is so sticky that you have to crawl down it. Yep. Crawl. There used to be a full size area for the little kids to play on and the slide was actually slideable and it also went down almost 3 levels!!!! But mcdonalds is actually doing this all over the country replacing cool playlands with boring modern ones and responding to the ipad kids by putting video games in the playland. Like that kinda defeats the whole purpose. Nothing like the nolstalgic sound of other kids having fun instead of fighting for bulit in ipads which in their mind is considered pure gold in a fast food restaurant that sell chicken nuggets and ice cream. Next step: Emailing Mcdonalds corporate.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Eagle River, AK?

McDonald's in Eagle River, AK is open daily from 6:00 AM to 11:00 PM.

What are the delivery hours for McDonald's Eagle River location?

Delivery is available every day from 6:30 AM to 10:00 PM at McDonald's Eagle River.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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