McDonald's

3.5
875 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11808 Old Glenn Hwy, Eagle River, AK
99577, United States

Hours

Reviews

3.5
875 reviews
5 stars
304
4 stars
196
3 stars
143
2 stars
61
1 star
171

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The play area and some dining areas were reported as dirty, with complaints about unsanitary conditions.

Service Speed

Customers frequently noted slow service, with long wait times in both drive-thru and inside the restaurant.

Order Accuracy

Many reviews mentioned incorrect orders being received, with items missing or not made as requested.

Staff Attitude

Customer service was inconsistent, with some staff being friendly while others were reported as rude or unhelpful.

Food Quality

Food quality varied, with some customers expressing dissatisfaction over cold or poorly prepared items.
  • AL
    Amy Latham
    3 days ago
    1.0
    Absolutely ridiculous. Employees talking about how they are intentionally going slow to make people wait. This is especially ridiculous for door dashers whose income relies on how quickly they complete orders. I wouldn’t waste my money at this location if I were you.
  • SJ
    Shannon Jones
    4 days ago
    4.0
    Its really a hit and miss with this mcdonalds. Usually I get this sense like it's just a bunch of high school kids that do not feel like working.
  • ZC
    Zachery Carter
    Jan 5, 2026
    5.0
    I have honestly never had a more perfect drive through experience. Ordered 4 cheeseburgers and a large fry. Price was 21 even. I handed the first window 21 dollars cash and instantly drove to the second window. The second window instantly handed me my bag and I drove on. All while the lunch rush was happening. The fries were still hot and the burgers were fresh. Honestly it was peak McDonald's.
  • SD
    Sophie Desj.
    Jan 3, 2026
    1.0
    This place used to be the best Mcdonalds in the world!!! Until the 2018 earthquake where they had to remodel the place and it sucks now!!! The old playland was 10000x better than whatever piece of garbage they have now. People used to actually come here and I even met one of my best friends here but they had to replace the amazing playland that my friend's dad used to call "Mount Krumpet" with some boring "modernized" and "safer" playland that is very dirty and gross. Like the slide barley goes down two levels and is so sticky that you have to crawl down it. Yep. Crawl. There used to be a full size area for the little kids to play on and the slide was actually slideable and it also went down almost 3 levels!!!! But mcdonalds is actually doing this all over the country replacing cool playlands with boring modern ones and responding to the ipad kids by putting video games in the playland. Like that kinda defeats the whole purpose. Nothing like the nolstalgic sound of other kids having fun instead of fighting for bulit in ipads which in their mind is considered pure gold in a fast food restaurant that sell chicken nuggets and ice cream. Next step: Emailing Mcdonalds corporate.
  • NH
    Nicholas Hudson
    Dec 29, 2025
    3.0
    Two complaints really. The play area is always gross. I went in there first thing in the morning before any other kids were in there and noticed how nasty it was. This has happened on multiple occasions, and I know the inside play area does not get cleaned regularly because the backpack vacuum cleaner is gathering dust. It doesn’t take that long to clean it. Just walk in there with a vacuum cleaner crawl up top and vacuum everything. I don’t even care if you mop it. Also the areas underneath the tables, the same fries have been there for months, at least do a good job sweeping it if you’re not gonna do anything else. Last complaint. why doesn’t the men’s restroom have a changing table? You would think that would come standard.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Eagle River, AK?

McDonald's in Eagle River, AK is open daily from 6:00 AM to 11:00 PM.

What are the delivery hours for McDonald's Eagle River location?

Delivery is available every day from 6:30 AM to 10:00 PM at McDonald's Eagle River.