Dave & Buster's Anchorage

Reviews

• JL

  Jessica L

  Nov 9, 2025
  5.0
  Timmy is an outstanding manager with wonderful customer service. We enjoy coming in just to see him not only interact with everyone but to make sure everyone is happy. Every time I come in he’s always in a cheerful mood helping out his teammates and making sure they are having a good time as well. I had a few issues with my order and without doubt not only did he fix it but he also made sure that we were satisfied and the wait time was compensated. He definitely deserves something special. Our server ruby was also fantastic checking up on us and making sure everything was up to par. These two are a good combo working together!
• TJ

  Terrance Henry Booth Jr

  Oct 28, 2025
  5.0
  If the young staff paid attention to our order, all of us would have gotten the correct meals. Despite the mishap we still at what was given to us. Maybe more attentive to patrons and less socializing amongst other workers.
• JR

  Justina Rodrigues

  Oct 28, 2025
  3.0
  Food is ok. Very disappointed that there was a great number of items not available. I asked about several items and was told they were no longer available. Then why not note that somewhere 🤔. Ended up ordering 2 apps. My spouse's food was weirdly cold on the outside but warm on the inside. Food seemed warmed in a microwave. The employee was friendly. Later was given the wrong order to pay for. My spouse didn't notice he had paid for a different table. The employee noticed after he was bringing back a receipt my spouse had to ask for. It was $25 more then our order. Management 'fixed' it but it will take up to a week to see the money back in our account. That's a tad over $100 waiting for! Very disappointed.
• SN

  S n

  Oct 27, 2025
  1.0
  Concern Regarding Service and Management at Dave & Buster’s Dear Management Team, I am writing to express my deep concern regarding the overall service and management quality at your location. Unfortunately, my recent visits have been very disappointing due to repeated issues with both the gaming and dining areas. Most of the gaming machines are frequently out of order, which creates frustration for guests who pay to enjoy the experience. Additionally, I have noticed that several front-desk employees appear to lack proper training. Many seem unsure about basic tasks such as printing coupons, and rather than assisting customers promptly, they often continue with cleaning or other tasks instead of providing immediate service. Guests should always be the top priority. The dine-in service has also been consistently poor. Servers often take initial orders but rarely return to check if customers need anything further. There seems to be a lack of supervision and accountability during busy hours, particularly on weekends. It would be beneficial for management to ensure that a supervisor is always present to guide new staff and maintain service standards. This situation has occurred multiple times during my visits with colleagues, which indicates a pattern rather than an isolated incident. It is disappointing to see such a decline in service compared to other Dave & Buster’s locations, which maintain much higher standards. I sincerely urge the management team to review staff training, improve customer service, and ensure proper supervision during all shifts. Guests visit to have a pleasant experience, and it’s crucial that your team reflects the fun, energetic, and professional atmosphere that Dave & Buster’s is known for. At this point, I would rate this location’s experience as extremely poor and would reconsider returning unless significant improvements are made. Thank you for taking the time to review this feedback. I hope these issues will be addressed promptly for the betterment of your team and your valued customers.
• KL

  Karina Liranzo

  Oct 25, 2025
  2.0
  The waitress was more interested in flirting with some guy that she forgot to put in half our order. Then when we reminded her after almost an hour of waiting, it was wrong. It was our first time there and chances are we won't be back for the food as it was trash.

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