Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.1
193 reviews
5 stars
131
4 stars
20
3 stars
6
2 stars
8
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff are praised for friendliness and efficiency, while others are criticized for poor attitude and mistakes.
Food Quality
Food quality is generally good, but there are complaints about incorrect orders and inconsistency in portion sizes.
Cleanliness
The establishment is noted for its cleanliness and well-maintained environment.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect food preparation.
Staff Training
Concerns about staff training and experience, leading to inconsistent service and order fulfillment.
- NBNatasha Borosh1 day ago1.0We ordered four large Blizzards and none of them were mixed properly — halfway through, it was just plain ice cream. I called to let the manager know, and all they said was “sorry, we have new trainees.” That’s not an acceptable excuse. Really disappointing experience and terrible response from Managment
- TYTanner YoungNov 15, 20251.0Prices are getting ridiculous. If I’m paying $10 for a large Blizzard, the least they can do is fill it to the top. I remember the days they would fill it up past the top of the cup
- JUJouber UtreraOct 14, 20251.0The worst customer service I've ever seen in dairy queen. Employees not properly trained.
- YKYazhini KarthikOct 12, 20255.0The staff were very kind and the food was amazing.
- TCTyler CampbellOct 2, 20252.0I came through the drive thru at 9:30pm. The staff are friendly but I ordered cheese burgers and fries but when I got home the fries weren't in the bag.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 11501 Buffalo Run?
The Dairy Queen Grill & Chill is open daily from 10:30 AM to 11:00 PM.
What types of food and treats are available at Dairy Queen Grill & Chill?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes and malts, and offer ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru services?
Yes, this location has a drive-thru available for convenient ordering and pickup.
Is the Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it welcomes families and children, provides booster and high chairs, has wheelchair accessibility, outdoor seating, restrooms, and free WiFi.
Can I order food online for pickup at this Dairy Queen location?
Yes, you can place your order online for pickup through their order website at https://www.dairyqueen.com/en-ca/order/pickup/n/27485/.
Does Dairy Queen Grill & Chill have any mobile app deals or rewards?
Yes, by downloading their app, customers can access exclusive deals, mobile ordering, and rewards.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit the Buffalo Run Golf Course for some outdoor fun or stop by Costco Wholesale or Costco Liquor for shopping nearby.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby restaurants include Tim Hortons for coffee and snacks, KFC for chicken meals, Thai Express for Pan-Asian cuisine, and Subway for quick sandwiches.
Where can I find mobile phone services near Dairy Queen Grill & Chill?
WIRELESS etc., a mobile phone store, and Tom Harris TELUS & Koodo Store for mobile phone repair and telecommunications services are close by.
What amenities are available on-site for families with children at Dairy Queen Grill & Chill?
This location offers booster and high chairs for kids, family-friendly seating options including outdoor seating, restrooms, and free WiFi for a comfortable visit.