Customers reported a mix of experiences with service, ranging from friendly and helpful staff to rude and inattentive service.
Food Quality
There were numerous complaints about food quality, including issues with temperature, incorrect orders, and poorly prepared items.
Pricing Concerns
Many customers expressed dissatisfaction with the high prices relative to the quality of food and service received.
Cleanliness Issues
Several reviews highlighted concerns about cleanliness, particularly in food preparation areas and overall restaurant hygiene.
Mixed Experiences
While some customers praised the location for its nostalgic feel and good service, others reported significant issues that led to disappointment.
WT
William Teichgraber
Dec 18, 2025
1.0
Blizzard (strawberry shortcake) was very poorly mixed. It had shortcake pieces in the top 1/4 - the remaining 3/4 had none and was mostly just vanilla ice cream. When seeking a resolution to this, they said they couldn’t provide a refund. I would’ve greatly appreciated if they made a new one complimentary to rectify the situation, especially when spending this much money (hospitality 101).
BG
Bubba Godkin
Dec 15, 2025
5.0
The nicest DQ, such friendly staff and excellent food!
LW
Linda Wit
Nov 15, 2025
1.0
I don't know if it was just me, but the burgers tasted funny. They weren't.broiled like they should be, and thinner like mushy. Not impressed.
LD
Lekha Dodi
Oct 21, 2025
5.0
The only negative thing I would say is they never have good coupons. It's so expensive.
AA
Aidan
Sep 29, 2025
5.0
Ethan helped us and gave us good recommendations and I’m happy he helped us out
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Sylvan Lake offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and Chicken Strip Baskets.
What are the operating hours for Dairy Queen Grill & Chill in Sylvan Lake?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have outdoor seating or a drive-thru?
Yes, it offers outdoor seating and has a drive-thru for convenient service.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, it welcomes families and is good for kids, making it a family-friendly place.
Can I order food for pickup from Dairy Queen Grill & Chill online?
Yes, you can order for pickup online through their website at https://www.dairyqueen.com/en-ca/order/pickup/n/27235/.
Where is Dairy Queen Grill & Chill located in Sylvan Lake?
It is located at 4605 50th Ave, Sylvan Lake, AB, T4S 1C2, Canada.
Are there any app deals available for Dairy Queen Grill & Chill customers?
Yes, by downloading the Dairy Queen app, you can access exclusive deals.
What nearby restaurants can I visit after enjoying a meal at Dairy Queen Grill & Chill?
Nearby options include Panago Pizza for pizzas and chicken, Tacoz N Treatz for Tex-Mex, and Spice Hut Indian Cuisine for Indian foods.
Are there nearby recreational or entertainment venues close to Dairy Queen Grill & Chill?
Yes, Xzone Sylvan Lake, a sports and recreation venue, is nearby and great for family activities before or after your meal.
What other amenities can customers find around Dairy Queen Grill & Chill?
Nearby you can find Sylvan Lake Pharmacy for health needs, Varsity Mall Liquor Store for beverages, and Sylvan Lake Municipal Library for community events and resources.