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McDonald's

2.1
(361 reviews)

Business Details

845-841 Main Ave, SUNDRE, AB
T0M 1X0, Canada
(403) 638-1289
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Location

McDonald's
845-841 Main Ave, SUNDRE, AB
T0M 1X0, Canada

Hours

Reviews

2.1
361 reviews
5 stars
57
4 stars
30
3 stars
20
2 stars
27
1 star
227

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting 20-40 minutes for their orders.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, including missing items and wrong food.

Staff Performance

Feedback indicated a mix of staff performance, with some employees being friendly and helpful, while others were described as rude or inattentive.

Cleanliness and Maintenance

Several customers noted that the location appeared dirty and poorly maintained, contributing to an overall negative experience.

Management Issues

Reviews pointed to a lack of effective management and staffing, leading to operational inefficiencies and customer dissatisfaction.
  • RS
    Ravi Singh
    Feb 13, 2026
    3.0
    Very slow service
  • KB
    Keira Berkley
    Jan 31, 2026
    1.0
    This McDonald’s has been the slowest most inconsistent location I’ve been to. We got home and found our fries half full, both mediums and one was supposed to be large as well as missing two nuggets from a 10 piece. I tried to call them to fix this situation and they not only ignored my phone call but hung up on me. Drive to olds to get McDonalds, the drive to olds is worth what they put you through here.
  • AH
    aleah harrison
    Jan 28, 2026
    1.0
    Just tried going through the drive-thru and nobody answered, we waited a couple mins, still nothing. Figured it was maybe closed today, so we start to leave and we see a truck in the reserve parking and see an employee bring out food to them. So we tried going through and still nothing... somebody definitely wasn't doing their job
  • KC
    Krysta Chwalek
    Jan 18, 2026
    1.0
    I dont normally write nasty reviews, but this is the last straw with this place. This location is the worst McDonald's I have ever experienced. They are slow and they never get your order right. We rarely go there because of bad experiences in the past, like waiting 10 mins for a coffee. But today my kid really wanted a happy meal, and so I thought what the heck, sure. There was me and one other vehicle in the drive thru, no one inside, and we were asked to park off to the side and wait for our order. This is usually the norm for this location so I wasn't suprised. I waited probably 15 mins before finally getting my order. Then, me being impatient and being a little annoyed for having to wait so long, I made the mistake not to look at my bags to make sure our order was right, and just drove home. When I got home our fries were old, soggy and cold. My husbands burger wasn't even made right and was cold, and we didn't even get the right happy meal. I would just usually leave it be, but my son really wanted a cheeseburger and not the nuggets we ended up getting, so he was pretty upset. So I drove back, and then waited almost 10 mins for anyone to acknowledge me inside the restaurant. The manager finally saw/heard me and sent a super shy teenaged employee over. She was very apologetic and said they would remake it for me which I thanked her for. When the manager finally came over, after I showed him what was wrong, the only words he said to me was to just ask for the receipt and then he walked away all angry. We definitely will be not going to this location anymore until they fix themselves because they are an absolute mess.
  • SP
    sherri parker
    Jan 8, 2026
    1.0
    Always always if I order a lg fri they give me a med happened 3x now. And always have to pull around so they get there timers in tell me why at 6:00 pm on a Thursday night they don’t have enough fri to make a kids pack ??? FYI there was 2 cars in line !

Frequently Asked Questions About McDonald's

What are the general opening hours of McDonald's in Sundre, AB?

McDonald's in Sundre is open 24 hours a day, 7 days a week.

When is the drive-through service available at McDonald's?

The drive-through at McDonald's in Sundre is open 24 hours daily, every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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