Customer service has declined, with reports of rude staff and inconsistent service experiences.
Food Consistency
There are frequent complaints about incorrect orders and inconsistent food quality, particularly with ice cream and portion sizes.
Pricing Concerns
Many customers feel that prices are too high for the quality and quantity of food received.
Positive Staff Interactions
Some customers praised friendly and helpful staff, highlighting positive interactions despite overall service issues.
Cleanliness and Environment
The location is noted for being clean and well-maintained, contributing positively to the dining experience.
MN
Mike Noll
Oct 28, 2025
5.0
Good food, decent price. One of my favorite fast food places.
BK
Bernie K
Oct 21, 2025
5.0
Tamara was so polite and friendly. I appreciate how she went above and beyond the typical fast food service. She took my order with a smile, brought my food out to me and asked if I needed anything else, and when I left she smiled and told me to have a nice day. Thank you Tamara. You rock! 🎸
RF
Robyn Farrell
Oct 4, 2025
1.0
We ordered a blizzard and peanut buster parfait with extra toppings tonight. We knew there would be $1.50 and $.65 for the extra toppings on the parfait. Not only was that per layer, making it about $.15 per half a peanut, but they premade our ice cream and had them sitting by the window while we waited over 5 minutes for the hot food order to be prepared for the vehicle in front of us. The ice cream is already a little too soft, but to have it waiting at the window for 5 minutes, we didn’t even make 2 minutes away before it melted so much that the lid could not be taken off. We paid $14.99 for a peanut buster parfait that couldn’t be eaten. This location has always been a disappointment, but now it’s not even worth it.
Hey lady on the power trip about not able to put on sprinkles on my 6 year olds ice cream you coulda made a kids day but nah u had to be the power tripper . Well guess what I checked on the policy about sprinkles and YOUR WRONG it’s not against Dairy Queen policies it’s up to each store how they want to do it so just for the fact you did this type of power trip on a 6 year old zero stars for you . I hope you feel great about yourself shame on you . This is the bigger lady with glasses miss power tripper .
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Strathmore?
Dairy Queen Grill & Chill in Strathmore is open daily from 10:00 AM to 10:00 PM, with special holiday hours on November 11th, when it opens at 11:30 AM.
What type of food and treats does Dairy Queen Grill & Chill offer?
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly with services such as booster seats, high chairs, outdoor seating, restrooms, and is wheelchair accessible.
Does Dairy Queen Grill & Chill in Strathmore have drive-thru and seating options?
Yes, this Dairy Queen location offers a drive-thru as well as indoor and outdoor seating for customers.
Can I order food online or via an app at this Dairy Queen location?
Yes, you can order online for pickup through their website, and you can download their app to access exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at this Dairy Queen location for customers to use.
Which nearby dining options are close to Dairy Queen Grill & Chill in Strathmore?
Nearby dining options include KFC, Mr.Sub, Taco Time, Pho Minh, Edo Japan, Tim Hortons, McDonald's, Boston Pizza, and Smiley's Restaurant and Lounge — perfect for variety or group outings.
What nearby stores and services can I find around Dairy Queen Grill & Chill?
Nearby stores and services include NAPA Auto Parts, H&R Block Canada, Waypoint Convenience, Scotiabank, Loblaw Pharmacy, The Salvation Army Thrift Store, Tina's No Frills, No Frills grocery stores, and Travelodge Strathmore hotel.
How can nearby gas stations help when visiting Dairy Queen Grill & Chill?
Nearby gas stations like Mobil, Shell, Petro-Canada provide convenient fueling and store options, making it easy to stop for fuel or snacks while visiting Dairy Queen.
Is there a school or family-focused location near the Dairy Queen Grill & Chill in Strathmore?
Yes, Sacred Heart Academy, an elementary school, is located nearby, making the Dairy Queen location convenient for families and school-related outings.