Customer service experiences are inconsistent, with some staff being friendly and helpful while others are reported as rude and unprofessional.
Food Freshness
Many customers noted that the food is often not fresh, with complaints about overcooked items and long wait times for meals.
Cleanliness
The restaurant has been criticized for unpleasant odors and cleanliness issues, with reports of a sewer smell and dirty tables.
Value for Money
Customers feel that the portion sizes are decreasing while prices are increasing, leading to dissatisfaction regarding value.
SN
Sonny Ng
3 days ago
1.0
Worst place to eat in this mall (Mahogany Plaza). The guy at the food counter has zero knowledge of dealing with customers; he doesn’t know the menu of the food place he works for.
I wanted to order a sandwich box meal which includes a chicken sandwich, a popcorn chicken, fries, and a pop. But the person refused to sell it unless I ordered a spicy chicken sandwich. Pathetic his attitude is the least. The menu behind him says it can be a regular sandwich, but apparently he can’t read.
On top of the pathetic ordering service, there is a 20-minute wait for a fast food meal.
Avoid this place; the manager obviously doesn’t know how to run this place, and the hiring skills are bad.
Instead of paying $16, I was charged $22 with no pop. What a scam!
JS
jared sorensen
Oct 25, 2025
1.0
Don’t…. Just don’t
WF
William Faulkner
Sep 28, 2025
1.0
Very unacceptable service tonight, after having awesome service and food on the first two visits (we're new to town), tonight's experience was dreadfully opposite.
RN
Roger Nordick
Sep 12, 2025
5.0
Nice light & lightly seasoned batter on the chicken. The lady at tye counter was very friendly and professional.