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Subway

3.7
(50 reviews)

Business Details

5 Giroux Road, St. Albert, AB
T8N 5S8, Canada
(780) 458-0020
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local St. Albert Subway® Restaurant at 5 Giroux Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5 Giroux Road, St. Albert, AB
T8N 5S8, Canada

Hours

Reviews

3.7
50 reviews
5 stars
30
4 stars
4
3 stars
1
2 stars
2
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and efficient staff, others reported rude behavior and poor handling of orders.

Food Quality

Many customers expressed disappointment with the quality and portion sizes of the food, noting issues with freshness and accuracy of orders.

Pricing

Several reviews highlighted concerns about rising prices and perceived value for money, with some customers feeling that the cost does not match the quality of the food.

Cleanliness

The location is generally noted for being clean and well-organized, contributing positively to the dining experience.
  • GS
    GURPREET SHARMA
    Feb 12, 2026
    1.0
    I had a very disappointing experience at this Subway location. I ordered a sandwich, and when I opened it to eat, I found a hair inside the sandwich. This is completely unacceptable and very unhygienic. Food safety and cleanliness should be a top priority, especially at a place that prepares food right in front of customers. Finding hair in my sandwich made me lose my appetite and question their hygiene standards. I hope the management takes this seriously and improves their cleanliness and quality control. I will not be returning unless I see significant improvement.
  • RS
    Rimpy Sharma
    Feb 10, 2026
    1.0
    Yesterday, my husband purchased a sandwich from your location and unfortunately found a hair in it. I called the store to report the issue, and the staff member informed that we could come back and have another sandwich made. I also mentioned that I could bring the original sandwich back, but she said it was not necessary and that I could discard it. Today, when I visited the store for the replacement, the staff member who assisted me was not welcoming. He mentioned that the coupon used was only valid for a cold cut or ham sandwich, and that we had received a vegetarian sandwich instead. This was disappointing, as the coupon was accepted without any issue when my husband originally purchased the sandwich. If there was a restriction, it should have been clarified at that time. Overall, I am very disappointed with the way this situation was handled. I hope you can address this matter to ensure better customer service in the future.
  • CC
    Cameron
    Jan 26, 2026
    5.0
    After speaking with management, I want to say how impressed I am with how this situation was handled. The manager was professional, understanding, and quick to make things right. Excellent customer service and strong management. Thank you for taking care of your customers — it really shows.
  • AE
    AK Edwards
    Jan 23, 2026
    1.0
    Waste of money! The bread was "doughy", under cooked and not fresh. Service was less than friendly. Please quite if you do not want to serve customers.
  • KG
    Kamil Guziak
    Dec 26, 2025
    1.0
    Wow first and last time at this subway. I ordered online and picked up but when I got home there was nothing on my sub. Hardly any meat and the veggies litterally one piece of onion per side and maybe 2 olives per side. I put one 6” toppings onto the other and it was still less than an average sub. What a joke.

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