Dairy Queen Grill & Chill

4.0
370 reviews
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Business Details

505 - 935 St. Albert Trl, St. Albert, AB
T8N 4K6, Canada
(780) 418-2234
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
505 - 935 St. Albert Trl, St. Albert, AB
T8N 4K6, Canada

Hours

Reviews

4.0
370 reviews
5 stars
172
4 stars
106
3 stars
34
2 stars
18
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

John received numerous praises for his exceptional kindness and service, creating positive experiences for many customers.

Food Quality

Several customers reported issues with food quality, including stale fries, incorrect orders, and poorly prepared items.

Cleanliness

Multiple reviews highlighted cleanliness issues, including reports of fruit flies and unsanitary conditions in the restaurant.

Pricing Concerns

Customers expressed dissatisfaction with high prices and perceived value, particularly regarding portion sizes and food quality.

Mixed Experiences

While many praised the staff and service, there were also significant complaints about rude service and management issues.
  • LD
    Lisa Drever
    Nov 16, 2025
    1.0
    The service and quality has gone quite downhill at this location. I ordered 2 medium sundaes and they look like smalls. This happens all of the time. If I go to the other location in St. Albert, they are never this cheap on the ice cream. Also if I complain, the staff are very rude (except John, John is amazing and this never happens when he serves us)
  • HG
    hannah grace
    Oct 29, 2025
    5.0
    John is always so kind and such a joy to see every time. He always knows what we need and helps to find something for everyone. He is amazing thank you John!
  • MS
    Melinda Sorenson
    Oct 22, 2025
    5.0
    I never do reviews but I had to give a huge shout out to John. He absolutely made my day just by being kind and warm during my visit. I left there with a smile and phoned a friend just to rave about him and it turned out she also had the same experience with him! I hope it gets back to him that people just enjoy his presence
  • LL
    LadyMittn
    Sep 28, 2025
    1.0
    ordered milkshake from the drive thru and while drinking it there is a chicken crumbs in my drink, gross!!!
  • CG
    Cynthia Gaudet
    Sep 4, 2025
    2.0
    I ordered a crispy chicken wrap, fries, and a medium iced tea. The fries were old, stale, and not even warm. The wrap had wilted lettuce and the chicken was really dry. When I pulled up to the window, they had me pay and handed me my iced tea, and not even two minutes later they brought out my food. That makes me think it had been sitting around for a while instead of being freshly made. To make it worse, I live out of town, so I couldn’t just go back and complain. Really disappointing experience.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in St. Albert offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, burgers, fries, and Blizzard® Treats.

What are the opening hours of Dairy Queen Grill & Chill in St. Albert?

The restaurant is open daily from 10:30 AM to 9:30 PM.