Panini’s was founded by the Caruso family in 2016 with a dedication to quality ingredients and exemplary customer service. Though Mother Anna and Father Roberto are still involved in the kitchen (making Gnoochi fresh daily) the three sons have since taken the reigns. James, Robert, and Tony invite you to come in for a taste of Italy right here in Edmonton. With a mix of family recipes and new creations, the menu features pizza, pasta, panini, salads, desserts, wine, beer, and liquor lists as well as a full coffee bar. With a commitment to customers, staff, suppliers, and the community Panini’s is proud to serve Edmonton.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.