Mixed experiences with customer service; some staff are praised for their helpfulness while others received negative feedback for being unhelpful or rude.
Product Quality
Concerns about inconsistent food quality, particularly with Chinese food and meat products, alongside positive remarks about fresh produce.
Pricing
Customers noted higher prices compared to competitors, leading to dissatisfaction, especially regarding portion sizes and value for money.
Store Cleanliness
The store is frequently described as clean and well-organized, contributing positively to the shopping experience.
Staff Friendliness
Many reviews highlight friendly and accommodating staff, enhancing the overall shopping experience despite some negative interactions.
LA
Laurence Anderson
Nov 6, 2025
3.0
Have good produce and fruit. Need to get ahead of the going home from work crowd for best selection.
LW
lloyd walker
Nov 1, 2025
5.0
I visited the fast food area of this store and was served by a lovely young lady, I think her name was Minlow? She took the time to explain the order process and the types of foods and prices available. We spent a few minutes working out the price diffence of various meals and what was the best option. I don't know about above an beyond customer service, this young lady climbed Everest and back to help me decide. Should be employee of the year. Better than excellent service. She is awesome.
DZ
Dione Zurburg
Oct 26, 2025
2.0
I could not find the Betty Crocker Gingerbread Cookie Mix on the shelf. I asked someone in Customer Service where I could find it. She says aisle 4, to which I replied that it wasn’t there. She said if it’s not there then they don’t carry it. I showed her the item on the website with the correct store location. She had no idea and asked another young employee walking by, to which the second person replied “I’ve only been here a couple of months” and walked away. The Customer Service employee then told me to check the vestibule then walked away. What horrible customer service!! I was going to leave but then I looked around some more before approaching another employee. She gladly helped me look, pointed out areas on the aisle ends where they may be, then said they may be in the receiving area. She found them and happily walked me over to where they were in a display area. She was very helpful and very pleasant!! She deeply apologized for the lack of help I received from the previous two employees. I did not note names of any of the employees, but it’s apparent that the first two that I interacted with could not be bothered to help
KR
Kat Ritchie
Sep 3, 2025
3.0
Great chains service but need to explain bagging procedures. Heavy stuff on bread and mushrooms? Frozen on top of produce?
Save-On-Foods is located at 60 Broadway Boulevard, Sherwood Park, AB, T8H2A2, Canada.
What are the regular opening hours for Save-On-Foods?
Save-On-Foods is open every day of the week from 7:00 AM to 10:00 PM.
Does Save-On-Foods have special holiday hours?
Yes, Save-On-Foods has special hours on holidays such as closing on December 25, and earlier closing times of 6:00 PM on December 24 and 31, among other holiday hours.
Can I contact Save-On-Foods by email?
Yes, you can contact Save-On-Foods via their customer service email at customer_service@saveonfoods.com.
Does Save-On-Foods accept debit card payments?
Yes, Save-On-Foods accepts debit card payments and does not require cash only.
Does Save-On-Foods sell organic and prepared foods?
Yes, Save-On-Foods sells organic products as well as prepared foods.
What nearby automotive service centers can customers visit around Save-On-Foods?
Nearby automotive services include Nissan Parts Center, Nissan Service Center, Sherwood Kia, and Sherwood Nissan for vehicle parts, repairs, and maintenance, providing convenient options for customers in the area.
Are there any nearby dining options next to Save-On-Foods?
Yes, customers can enjoy dining at nearby places such as Bento Sushi and Everything Wine And More for a variety of food and drink options before or after shopping.
Where can I find towing services near Save-On-Foods?
Nearby towing services include Git-R-Done Towing & Recovery Services, Strathcona County Roadside Towing, and Edmonton Towing Company, which are helpful for customers in need of vehicle assistance.
What are some other nearby stores or services around Save-On-Foods?
Nearby stores and services include Dollarama for discount shopping, Pet Valu for pet supplies, Mastermind Toys for hobby shopping, and various contractors like Master Carpenter and Helpful Guys Property Services for home improvement needs.