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McDonald's

3.3
(543 reviews)

Business Details

7000 Emerald Drive, Sherwood Park, AB
T8H 0L1, Canada
(780) 449-4878
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Location

McDonald's
7000 Emerald Drive, Sherwood Park, AB
T8H 0L1, Canada

Hours

Reviews

3.3
543 reviews
5 stars
168
4 stars
127
3 stars
69
2 stars
35
1 star
144

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and poor order accuracy.

Cleanliness

Multiple reviews highlighted cleanliness issues, particularly in bathrooms and dining areas, contrasting with some positive mentions of cleanliness.

Order Accuracy

Several customers noted frequent mistakes with their orders, including incorrect items and missing components.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh and hot meals, while others received cold or poorly prepared items.

Customer Experience

Positive experiences were noted for staff going above and beyond, but many customers expressed frustration with management and overall service.
  • TG
    Torey Gibson
    Feb 21, 2026
    1.0
    Idk I don’t write reviews but for real these people cannot understand what I’m ordering half of the time, I just don’t think it should be that difficult to order fast food the communication is horrible.
  • ET
    E T
    Feb 18, 2026
    2.0
    It’s McDonald’s. Nobody walks in expecting a gourmet experience you come for fast food and the inevitable regret afterward. Give me my $1.39 Jr. Chickens back!!!!!
  • TC
    Ty Christianson
    Jan 24, 2026
    5.0
    Has the beloved pop machine in the dining area still!
  • DH
    Darcelle Heemeryck
    Jan 22, 2026
    5.0
    I never leave reviews, but after our experience here I felt like I had to. We have always preferred this McDonald's as it's close by, it's clean and we've really never had poor service here. But I'm leaving this review because of our experience we had here on Christmas Eve. After waiting for our order from a different restaurant for over an HOUR, with two hungry, tired and overstimulated children in the backseat, we decided to ditch our order and just get McDonald's. We ordered on the app, not noticing what time it was, and the order went through. We headed over to McDonald's to pick up our food at go home. Once we arrived, we were confused to see the restaurant looked closed. There were still a couple of cars in the lot, so my husband got out and went to see if anyone was inside. Our order had gone through on the app, so we assumed they were open. An employee opened the door to talk to my husband, who explained the situation. Without hesitation, the employee told him that it was no problem, they would fire up the fryers and get our order ready. 15 minutes later, we had our order, hot and fresh. I cannot express my gratitude enough to the employees that quite literally saved our Christmas dinner. They didn't have to honour the order, they could have ignored my husband at the window or sent him away, but they didn't. They were kind and accommodating, and for that I want to express my utmost thanks. I'll never forget their kindness. Thank you, McDonald's Emerald Hills :) this happened just before 6:00pm, so if you were working, thank you so much and I hope you had a wonderful Christmas eve.
  • NA
    Nerissa A
    Jan 3, 2026
    1.0
    I went to buy a chicken wrap for my client dec 31, roughly around 7:47 pm . I used my prepaid credit card first but it didnt went through for some reason , so i paid by another credit card , for sure it went through, coz she said ok (the cashier) ,at the pick up window the guy told me my card didnt work so i handed him a cash 5 dollars, But i just check my credit card and it went through, so they took money from me when i already paid for it , I work for food industry all my life before i switch my career to being an allied healthworker, people shout at us if we dont give back their change of sometimes 10 cents . Please re train your staff to make sure to not to double charge people, that is not good . Also please let them be more pleasing to customers. Nowadays customer service is really missing I have attached the credit card charge to me and you can go back to your team and double check your camera, where did that money go. Please be careful next time , people work hard for their money.

Frequently Asked Questions About McDonald's

Where is McDonald's Sherwood Park location situated?

McDonald's is located at 7000 Emerald Drive inside Walmart in Sherwood Park, AB, T8H 0L1, Canada.

What are the operating hours for McDonald's Sherwood Park?

McDonald's in Sherwood Park is open daily from 8:00 AM to 9:00 PM.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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