McDonald's

3.2
535 reviews

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Location

McDonald's
7000 Emerald Drive, Sherwood Park, AB
T8H 0L1, Canada

Hours

Reviews

3.2
535 reviews
5 stars
162
4 stars
127
3 stars
68
2 stars
35
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and incorrect orders, leading to frustration.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables and bathrooms.

Food Quality

Customers frequently complained about food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Staff Friendliness

While some staff were praised for their friendliness, others were criticized for being rude or unhelpful.
  • NA
    Nerissa A
    Jan 3, 2026
    1.0
    I went to buy a chicken wrap for my client dec 31, roughly around 7:47 pm . I used my prepaid credit card first but it didnt went through for some reason , so i paid by another credit card , for sure it went through, coz she said ok (the cashier) ,at the pick up window the guy told me my card didnt work so i handed him a cash 5 dollars, But i just check my credit card and it went through, so they took money from me when i already paid for it , I work for food industry all my life before i switch my career to being an allied healthworker, people shout at us if we dont give back their change of sometimes 10 cents . Please re train your staff to make sure to not to double charge people, that is not good . Also please let them be more pleasing to customers. Nowadays customer service is really missing I have attached the credit card charge to me and you can go back to your team and double check your camera, where did that money go. Please be careful next time , people work hard for their money.
  • RG
    Rebecca Green
    Jan 1, 2026
    1.0
    Ordered table service, but they were too lazy to bring it to us. Also got 3 items of our order incorrect. The high chairs were dirty.
  • KE
    kevin erickson
    Dec 18, 2025
    5.0
    Angela in the drive thru always has a smile on her face and a great sttitude (even when it's 6am) She's a gem!!!
  • JF
    Jackie fakeley
    Dec 11, 2025
    4.0
    There’s always a random strip of lettuce in my burger and I don’t know why
  • KH
    Keith Hamilton
    Dec 2, 2025
    1.0
    Went through the drive thru at emerald hills McDonald's at 9pm on December 2nd. I ordered a snack size Oreo blizzard. I drive a company truck which has side view and front view cameras I have footage of the two brunette younger girls messing with my Blizzard. Footage is being sent to McDonald's corporate. Absolutely unacceptable behaviour. I won't say what they did but I wouldn't eat there ever let alone when those two girls are working. I discarded my Blizzard and will be back for a formal in person complaint depending on how the communication is with Corporate

Frequently Asked Questions About McDonald's

Where is McDonald's Sherwood Park location situated?

McDonald's is located at 7000 Emerald Drive inside Walmart in Sherwood Park, AB, T8H 0L1, Canada.

What are the operating hours for McDonald's Sherwood Park?

McDonald's in Sherwood Park is open daily from 8:00 AM to 9:00 PM.