Numerous customers reported issues with food quality, including stale, cold, and poorly prepared items.
Service Issues
Many reviews highlighted rude or unhelpful staff, slow service, and frequent order mistakes.
Cleanliness
Several customers noted unsanitary conditions in the restaurant and drive-thru area.
Customer Experience
Overall, customers expressed disappointment with their experiences, often citing a decline in service and food quality compared to previous visits.
GB
George Brown
1 day ago
1.0
Absolutely terrible service. Waited 30 minutes for nothing. Employees are lazy and should be fired. Never ordering from here again.
KK
Keri Kerigan
Jan 5, 2026
5.0
It's a McDonald's. It's food what you expect, it is pretty quick for the drive-thru however, especially compared to some.
TM
Tracy McShane
Dec 16, 2025
3.0
Kind of the typical McDonald's experience . Adequate food , slightly helpful staff. Nothing to write home about but nothing to complain about either
KD
Karen Dizak
Dec 11, 2025
1.0
Never eat at this place, I have had cups half full, staff talking on the phone, all ur food jumbled in the bottom of the bag. Rude people. This following picture is from last night.This is the Baseline McDonalds in Sherwood Park.Alberta.
DS
Damien Singh
Dec 7, 2025
2.0
The drive through condition is dangerous and I wouldn't recommend risking (me and another almost got stuck and another did). The is there little ice bumps and spikes in the road which tells me the manager didn't ice it all season or in a while. Service was slow. Didn't provide me any utensils or straws (couldn't return since I was going for work). The road condition is the main issue. I hope the manager actually reads this and acts on it because this is not fair to your customers and employees.