Food Quality
Many customers reported issues with food quality, including cold and improperly prepared items.
Service Issues
Numerous reviews highlighted poor service, including incorrect orders, slow response times, and rude staff.
Cleanliness
Several customers noted cleanliness issues, particularly in the play area and bathrooms.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
Renovation Discontent
Customers expressed dissatisfaction with the recent renovations, describing the atmosphere as uninviting and cold.