McDonald's

3.6
1318 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
#1 Kaska Road, Sherwood Park, AB
T8A 4E7, Canada

Hours

Reviews

3.6
1,318 reviews
5 stars
466
4 stars
351
3 stars
216
2 stars
89
1 star
196

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food temperature, freshness, and cleanliness, including cold fries and improperly prepared items.

Service Issues

Many reviews highlighted poor service, including incorrect orders, unhelpful staff, and long wait times, leading to frustration among customers.

Cleanliness

While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions, particularly in food handling and bathrooms.

Staff Attitude

Feedback varied on staff friendliness, with some praising cheerful service while others noted rudeness and lack of professionalism.

Efficiency

Several customers appreciated the quick service during busy times, though this was inconsistent across different visits.
  • DE
    Doug E
    Nov 17, 2025
    2.0
    So my latest review is for the service and coffee. I don't know what happened but their coffee taste like warm water now. It wasn't like this before but since I've been going daily, it is incredibly weak now. On a side note, the speed they prepare the coffee at is roughly double the time it takes Timmy's to make your coffee. They need to be faster and more efficient to keep up with the drive thru flow.
  • LM
    Linda McClinton
    Nov 12, 2025
    1.0
    Lately every time I go here the food is cold the burger patties are old and dried up. Not even sure why I go back there. Ive phoned and talked to a so called supervisor/manager and she brushed me off with some lame excuses. It’s not cheap eating here anymore. bad service, bad food, won’t waste my time at this location anymore even if it means having to go way out of my way for another one.
  • TM
    Trace M
    Oct 25, 2025
    1.0
    I have never ever left a McDonald's review before but needed to do so for this location tonight. First off the fries were cold, it's a 1-minute drive from the location to my house so there's no excuse for that. Then I bite into my BigMac to find a big long black hair in there. So not cool. Maybe check up on some hygiene issues going on at this location!
  • MH
    Mark H
    Oct 22, 2025
    1.0
    Went here tonight, and to turned my stomach, not a one person in their serving food, had gloves on handling all of our food. And very long wait times.
  • AA
    Alex
    Oct 18, 2025
    1.0
    I don't know where to start. I wouldn't ever go back here- and this was my first visit. Food: The fries I ordered were definitely not at the typical temperature they're normally served at, and had an awful aftertaste that I presume was old fry oil not being changed. Service: I normally don't pay at the counter but with the monopoly Redemption I was forced to. The employee didn't know how to work the cash register and we had to wait for another one who knew how to work the till. Atmosphere: I don't care who you hire as long as they can do the job, but clearly there's a certain demographic working here that cannot do the tasks apart of their jobs. On top of that, why you are speaking to your employees casually inside the restaurant where the patrons are is something I've never witnessed. You generally don't see the crew casually around the inside of the McDonalds, keep that in the employee section. Overall it was the worst McDonalds experience I've had yet, and I would rather drive somewhere else- anywhere else than return here.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1 Kaska Road?

McDonald's is open daily from 5:00 AM to 2:00 AM.

When can I order delivery from McDonald's at this location?

Delivery is available every day starting at 5:00 AM, with closing times varying from 11:59 PM to 1:00 AM depending on the day.