Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.0
903 reviews
5 stars
437
4 stars
241
3 stars
105
2 stars
35
1 star
85
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service were mixed; some praised staff for their friendliness and efficiency, while others reported rudeness and poor communication.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like small portions, overcooked items, and incorrect orders.
Pricing Concerns
Numerous reviews highlighted concerns about high prices and perceived poor value for money, especially regarding food portions and quality.
Management Issues
Several customers reported negative interactions with management, particularly regarding complaints and custom orders, leading to frustration.
Inconsistent Experience
Overall, the experiences varied significantly, with some customers enjoying their visits while others vowed not to return due to multiple issues.
- AFAriel FennellDec 17, 20252.0$RIP OFF: Do NOT order the chicken strips or or BBQ strips!!! MAJOR WAIST OF MONEY! They give you the smallest strips for what they are (maybe cut in half, they are literally the size of a small thumb). Get more chicken in a cilantro lime bowl from tims. :/
- EHeden hayDec 5, 20251.0Needed a quick bite so I ordered a burger, ended up waiting over 15 minutes for it. The bacon was completely raw so I threw it away and went somewhere else. I can live with waiting, but raw meat is unacceptable.
- HKHappy KilmoreNov 23, 20255.0Shout out to the workers at DQ (Nov 23, 2025 6:15PM) you guys were super busy and remained calm while hustling. Remember the good days don't sweat the bad.
- VDVasu DhaiyaNov 10, 20251.0Worst customer service their shif leader arturo should have some manners to talk . So rudeeee
- DCDavidi CodeOct 28, 20255.0Didn't realize they don't have any hot drinks on a cold night. My bad.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 20 Cranford Way?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 10:30 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes via DQCakes.com.
Does Dairy Queen Grill & Chill provide seating options for families and children?
Yes, the location offers seating with booster seats, high chairs, outdoor seating, and is family-friendly and wheelchair accessible.
Is there a drive-thru service available at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill has a drive-thru service for convenient ordering.
Can customers use Wi-Fi while visiting Dairy Queen Grill & Chill?
Yes, free Wi-Fi is available for customers.
How can I order from Dairy Queen Grill & Chill online?
You can place pickup orders online through their website at https://www.dairyqueen.com/en-ca/order/pickup/n/27054/.
Are there any nearby fast food restaurants to Dairy Queen Grill & Chill?
Yes, nearby fast food options include another Dairy Queen, DQ Baseline Sherwood Park, and Wendy's locations.
What nearby medical facilities are accessible from Dairy Queen Grill & Chill?
Nearby facilities include Superstore Clinic, Strathcona County Health Centre, and CapitalCare Strathcona hospital.
Are there convenience stores and gas stations near Dairy Queen Grill & Chill for quick stops?
Yes, customers can find Waypoint Convenience, Mobil, and Esso Canada nearby for convenience store and gas station services.
Where can I find more information or connect with Dairy Queen Grill & Chill online?
You can visit their website at https://www.dairyqueen.ca/ or follow their Twitter handle @DairyQueen and Facebook page at http://www.facebook.com/baselinedq for updates and exclusive deals.