Brand Certified
Dairy Queen Grill & Chill
4.0(879 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
20 Cranford Way, Sherwood Park, AB
T8H 2A6, Canada
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(780) 449-3373
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.ca/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.0
879 reviews
5 stars
424
4 stars
235
3 stars
101
2 stars
34
1 star
85
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold or poorly prepared items, and complaints about portion sizes being smaller than expected.
Service Issues
Several reviews highlighted poor customer service experiences, including rude staff interactions and long wait times.
Pricing Concerns
Many customers expressed dissatisfaction with high prices relative to the quality and portion sizes of the food.
Positive Staff Experiences
Despite negative feedback, some customers praised specific staff members for their excellent service and hospitality.
Cleanliness and Maintenance
There were mixed reviews regarding cleanliness, with some customers noting dirty tables and unsanitary food preparation practices.
- MBMeghan BecksJan 30, 20261.0Not only were the onion rings cold and old when I was there but I saw one of the ladies on staff making the ice cream sandwiches and had no gloves on. She had the “sandwich” cookie parts in her hands flipping them back and forth a few times, then she proceeded to take a drive through order touching the computer screen while still holding the cookie parts in her hands. Then she scratched her head, didn’t wash her hands, and then went back to putting the ice cream on the cookie parts. I was appalled, that was absolutely unsanitary and disgusting. The amount of germs that those ice cream sandwiches now have on them has made me never want to eat one from there ever again! So gross. 🤢 think carefully before buying any from that baseline road store!!! They are way overpriced anyway for what you actually get but add the unsanitary conditions they were made in…..I think not!!!!
- AFAriel FennellDec 17, 20252.0$RIP OFF: Do NOT order the chicken strips or or BBQ strips!!! MAJOR WAIST OF MONEY! They give you the smallest strips for what they are (maybe cut in half, they are literally the size of a small thumb). Get more chicken in a cilantro lime bowl from tims. :/
- EHeden hayDec 5, 20251.0Needed a quick bite so I ordered a burger, ended up waiting over 15 minutes for it. The bacon was completely raw so I threw it away and went somewhere else. I can live with waiting, but raw meat is unacceptable.
- HKHappy KilmoreNov 23, 20255.0Shout out to the workers at DQ (Nov 23, 2025 6:15PM) you guys were super busy and remained calm while hustling. Remember the good days don't sweat the bad.
- VDVasu DhaiyaNov 10, 20251.0Worst customer service their shif leader arturo should have some manners to talk . So rudeeee
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 20 Cranford Way?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 10:30 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes via DQCakes.com.
Does Dairy Queen Grill & Chill provide seating options for families and children?
Yes, the location offers seating with booster seats, high chairs, outdoor seating, and is family-friendly and wheelchair accessible.
Is there a drive-thru service available at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill has a drive-thru service for convenient ordering.
Can customers use Wi-Fi while visiting Dairy Queen Grill & Chill?
Yes, free Wi-Fi is available for customers.
How can I order from Dairy Queen Grill & Chill online?
You can place pickup orders online through their website at https://www.dairyqueen.com/en-ca/order/pickup/n/27054/.
Are there any nearby fast food restaurants to Dairy Queen Grill & Chill?
Yes, nearby fast food options include another Dairy Queen, DQ Baseline Sherwood Park, and Wendy's locations.
What nearby medical facilities are accessible from Dairy Queen Grill & Chill?
Nearby facilities include Superstore Clinic, Strathcona County Health Centre, and CapitalCare Strathcona hospital.
Are there convenience stores and gas stations near Dairy Queen Grill & Chill for quick stops?
Yes, customers can find Waypoint Convenience, Mobil, and Esso Canada nearby for convenience store and gas station services.
Where can I find more information or connect with Dairy Queen Grill & Chill online?
You can visit their website at https://www.dairyqueen.ca/ or follow their Twitter handle @DairyQueen and Facebook page at http://www.facebook.com/baselinedq for updates and exclusive deals.
Brand Certified Facts from Dairy Queen Grill & Chill
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