Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.0
900 reviews
5 stars
436
4 stars
241
3 stars
105
2 stars
34
1 star
84
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff are mixed, with some praising exceptional service while others report rudeness and poor communication.
Food Quality
Food quality is inconsistent, with complaints about overcooked items, incorrect orders, and small portions, particularly for the price.
Pricing Issues
Many customers feel that prices are too high for the value received, with several mentioning that they can find better deals elsewhere.
Cleanliness and Organization
Some reviews mention cleanliness issues and poor organization, particularly during busy times, affecting overall customer experience.
Positive Experiences
Despite the negatives, several customers highlight enjoyable experiences, particularly with ice cream and specific staff members.
- HKHappy Kilmore1 day ago5.0Shout out to the workers at DQ (Nov 23, 2025 6:15PM) you guys were super busy and remained calm while hustling. Remember the good days don't sweat the bad.
- VDVasu DhaiyaNov 10, 20251.0Worst customer service their shif leader arturo should have some manners to talk . So rudeeee
- DCDavidi CodeOct 28, 20255.0Didn't realize they don't have any hot drinks on a cold night. My bad.
- LCLife with Lulubelle chihuahuaOct 25, 20253.0Just got a come, but service was good.
- JCJanet COct 13, 20252.0Cheeseburgers had excessive mustard on them. Mustard dripping out when eating. Almost a tablespoon or so dripped onto the wrapper. Basket of onion rings, while hot, only filled about a third of the box. Poor value for the price.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 20 Cranford Way?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 10:30 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes via DQCakes.com.
Does Dairy Queen Grill & Chill provide seating options for families and children?
Yes, the location offers seating with booster seats, high chairs, outdoor seating, and is family-friendly and wheelchair accessible.
Is there a drive-thru service available at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill has a drive-thru service for convenient ordering.
Can customers use Wi-Fi while visiting Dairy Queen Grill & Chill?
Yes, free Wi-Fi is available for customers.
How can I order from Dairy Queen Grill & Chill online?
You can place pickup orders online through their website at https://www.dairyqueen.com/en-ca/order/pickup/n/27054/.
Are there any nearby fast food restaurants to Dairy Queen Grill & Chill?
Yes, nearby fast food options include another Dairy Queen, DQ Baseline Sherwood Park, and Wendy's locations.
What nearby medical facilities are accessible from Dairy Queen Grill & Chill?
Nearby facilities include Superstore Clinic, Strathcona County Health Centre, and CapitalCare Strathcona hospital.
Are there convenience stores and gas stations near Dairy Queen Grill & Chill for quick stops?
Yes, customers can find Waypoint Convenience, Mobil, and Esso Canada nearby for convenience store and gas station services.
Where can I find more information or connect with Dairy Queen Grill & Chill online?
You can visit their website at https://www.dairyqueen.ca/ or follow their Twitter handle @DairyQueen and Facebook page at http://www.facebook.com/baselinedq for updates and exclusive deals.